IZ07428: TECWINADAPTER GOES DOWN WITH DRWATSON ERROR WHEN FQDOMAIN=YES IS SET IN ADAPTER CONFIG.

3.9.0-TIV-TEC-FP0008 IBM Tivoli Enterprise Console Version 3.9 Fix Pack 8

APAR status

• Closed as program error.

Error description

• Problem Description:
  TECWINAdapter goes down with Drwatson error when FQDomain=YES is
  set
  Failing TEC Component(s):  -adapter-
  Customer/Recreate Environment:  windows 2003 server
  Database:   -n/a-
  TME Framework:   4.1.1
  Install Method:   Fresh
  TEC Server: TEC 3.9.0+FP06/FP07
  Tec Gateway: TEC 3.9.0
  Tec UI Server: TEC 3.9.0
  Websphere server: -na/-
  Tec Console:  -n/a-
  Endpoints:  4.1.1+34
  Adapter:                3.9.0-TEC-FP07
  TMR/TEC same machine: YES
  Affected Locale(s): -n/a-
  Collected Information :
  IZ07428.txt
  fqTrace.txt
  (Placed in ECUREP)
  Last Known Good Level:   N/A
  L3 Acknowledged:   Yes (LB)
  Recreate Steps/Correct information: (Defect)
  This problem was not recreated in the lab.
  - Observation:
  1. In ipconfig output there is no domain name specified
      Primary Dns Suffix  . . . . . . . :
      Connection-specific DNS Suffix  . :
  2. In DNS - windows hostname was specified as Aliases
  and not as actual hostname.
  3. In tecad_win.conf FQDomain=YES is set
  4. In format file all slots hostname, origin, fqhostname
  are defined as DEFAULT
  5. nslookup returns correct result when queried using
  alias hostname.
  L3 supplied debug binary and collected crashdump file.
  L3 was able to fix the problem based on crash and
  further debug outputs received from customer site.
  

Local fix

• specify domain name and it should appear in ipconfig
  (e.g specifying domain in Primary Dns Suffix)
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of the TEC Windows Adapter
  ****************************************************************
  * PROBLEM DESCRIPTION: If no domain is configured or the
  * hostname is configured such that it does not match the dns
  * entry when FQDomain is set to YES, the adapter may abend
  ****************************************************************
  Additional checking needed to be added to handle these
  misconfigurations.
  

Problem conclusion

• Split the function calls out of the method calls to add checks
  for bad values being returned due to misconfigurations.
  The fix for this
  APAR is contained in the following maintenance packages:
  
  | fix pack | 3.9.0-TIV-TEC-FP0008
  
  Note: Search IBM Technical Support web site for maintenance
  package availability.
  

Temporary fix

• Comment out FQDomain and cycle the adapter, or configure the
  correct domain name, and or make certain that the hostname
  matches the hostname (up to the first dot) as returned by
  nslookup.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TIVOLI ENT.CONS

• Fixed component ID

  5698TEC00

Applicable component levels

• R390 PSY

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