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Cannot start the Rational Team Concert Server as Windows service on 64-bit platform

Troubleshooting


Problem

This technote explains how to download and configure 64 bit Tomcat to run as a service when using IBM Rational Team Concert.

Symptom

Following the instructions as detailed in the Jazz.net Technote Running Jazz Team Server in Tomcat as a Windows Service on a 64-bit platform (see link below), the Tomcat service would not start properly. The following error is encountered at service startup:


    [2009-08-20 14:54:14] [info] Running Service...

    [2009-08-20 14:54:14] [info] Starting service...

    [2009-08-20 14:54:15] [174  javajni.c] [error] %1 is not a valid Win32 application.

    [2009-08-20 14:54:15] [947  prunsrv.c] [error] Failed creating java C:\IBM\JazzTeamServer\server\jre\bin\j9vm\jvm.dll

    [2009-08-20 14:54:15] [1202 prunsrv.c] [error] ServiceStart returned 1

    [2009-08-20 14:54:16] [info] Run service finished.

    [2009-08-20 14:54:16] [info] Procrun finished.

Environment

Microsoft Windows 2008 Server x64

Diagnosing The Problem

Operating system is Microsoft Windows 64-bit

Error message at service startup: [174 javajni.c] [error] %1 is not a valid Win32 application.

Resolving The Problem

To resolve this issue:

  1. Go to <rtc_server_install_dir>/server/tomcat/bin directory and uninstall the 32-bit service by running:service remove Tomcat5

    Note:     The old service may be cached somewhere - when in doubt, reboot
  2. Rename the 32-bit service wrapper:
    copy <rtc_server_install_dir>/server/tomcat/bin/tomcat5.exe to tomcat5.exe.32bit (or any name you want to call it)
  3. Copy the 64-bit service wrapper:
    RTC 2.X: copy /server/tomcat/bin/procrun/amd64/tomcat5.exe to the /server/tomcat/bin directory
    RTC 3.X: copy /server/tomcat/bin/procrun/x64/tomcat5.exe to the /server/tomcat/bin directory
  4. Proceed with service configuration as detailed in TN0010: Running Jazz Team Server in Tomcat as a Windows Service - with the exception that the path to the jvm.dll is not correct for an RTC 2.x product (it should be "<rtc_server_install_dir>/server/jre/bin/j9vm/jvm.dll")
  5. Once service started, verify the Rational Team Concert Server can be reached.


Leverage the Jazz Community:

Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

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Product Synonym

Rational Team Concert;Rational Quality Manager

Document Information

Modified date:
23 June 2018

UID

swg21404257

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