Troubleshooting
Problem
MustGather documents aid in problem determination and save time resolving Problem Management Records
Resolving The Problem
Collecting MustGather data early, even before opening the PMR, helps IBM Support quickly determine if:
MustGather: Readme first table of contents:
Gathering general information
Use the collector tool to capture general information for each host machine.
When you run the collector tool, it creates a jar file with the information about that profile that it was run against, please send us the jar file that the collector tool created.
If there is a message about the collector tool being deprecated you can ignore it, do not run ISADC tool, the collector tool should continue after a pause in the script.
Entering "Collector -summary" output into an electronically-opened PMR (SR) eliminates waiting on the phone to provide general information to Level 1 support.
Gathering component specific information
Take a look at the components and the component descriptions in the table below for IBM WebSphere Intelligent Management. If one of the product components below matches your symptom or the part of the product with which you are experiencing problems, follow the instructions in the associated MustGather document:
Submitting information to IBM Support
After a PMR is open, you can submit diagnostic MustGather data to IBM.
If using SR, update the PMR to indicate that data has been sent.
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce severity.
- Locating root cause can speed development of a code fix.
MustGather: Readme first table of contents:
 |
Gathering general information |
 |
Gathering component specific information |
 |
Submitting information to IBM Support |
Gathering general information
Use the collector tool to capture general information for each host machine.
When you run the collector tool, it creates a jar file with the information about that profile that it was run against, please send us the jar file that the collector tool created.
If there is a message about the collector tool being deprecated you can ignore it, do not run ISADC tool, the collector tool should continue after a pause in the script.
Entering "Collector -summary" output into an electronically-opened PMR (SR) eliminates waiting on the phone to provide general information to Level 1 support.
Gathering component specific information
Take a look at the components and the component descriptions in the table below for IBM WebSphere Intelligent Management. If one of the product components below matches your symptom or the part of the product with which you are experiencing problems, follow the instructions in the associated MustGather document:
| View all MustGather documents. Liberty
|
Submitting information to IBM Support
After a PMR is open, you can submit diagnostic MustGather data to IBM.
If using SR, update the PMR to indicate that data has been sent.
[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"General","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"9.0.0.0;8.5.5;8.5","Edition":"Base;Express;Liberty;Network Deployment","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
19 November 2021
UID
swg21625958