APAR status
Closed as program error.
Error description
After an appliance has been up for more than 25 days, the logging system might stop logging events to all log targets (including the local logs). This issue affects the following releases: 3.7.1.15 3.7.2.11, 3.7.2.12, and 3.7.2.13 3.7.3.10, 3.7.3.11, and 3.7.3.12 3.8.0.4, 3.8.0.5, and 3.8.0.6 3.8.1.0, 3.8.1.1, 3.8.1.2, 3.8.1.3 and 3.8.1.4 Navigation to Status->System Logs, and clicking Refresh does not show any new log messages. Content Recommended Temporary Solution: to insure uninterrupted service, reload the appliance before or at 25 days of uptime. To determine the uptime for an appliance, perform either of the following tasks: In the WebGUI, select Status > Main > Date and Time From the CLI, enter the "show clock" command. For example: xi50# show clock Local Time: Tue Sep 7 14:43:39 2010 Uptime: 38 days 20:06:28 Time Zone: EDT Timezone Spec: EST5EDT,M3.2.0/2:00,M11.1.0/2:00
Local fix
Firmware reload will restart logging. To reload the appliance, perform either of the following tasks: In the WebGUI, select Administration > Main > System Control. Under Shutdown, choose Mode "Reload Firmware" and click on the Shutdown button. From the CLI, enter the commands "top; co; flash; shutdown reload"
Problem summary
After an appliance has been up for more than 25 days, the logging system might stop logging events to all log targets.
Problem conclusion
This fix will ensure that the logging system stays active, no matter what the time period. - Fixed in 3.7.1.16, 3.7.2.14, 3.7.3.13, 3.8.0.7, 3.8.1.5
Temporary fix
Recommended Temporary Solution: to insure uninterrupted service, reload the appliance before or at 25 days of uptime. To determine the uptime for an appliance, perform either of the following tasks: * In the WebGUI, select Status > Main > Date and Time * From the CLI, enter the "show clock" command. For example: xi50# show clock Local Time: Tue Sep 7 14:43:39 2010 Uptime: 38 days 20:06:28 Time Zone: EDT Timezone Spec: EST5EDT,M3.2.0/2:00,M11.1.0/2:00 To reload the appliance, perform either of the following tasks: * In the WebGUI, select Administration > Main > System Control. Under Shutdown, choose Mode "Reload Firmware" and click on the Shutdown button. * From the CLI, enter the commands "top; co; flash; shutdown reload"
Comments
APAR Information
APAR number
IC70916
Reported component name
DATAPOWER
Reported component ID
DP1234567
Reported release
380
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-09-03
Closed date
2010-09-20
Last modified date
2010-09-24
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
DATAPOWER
Fixed component ID
DP1234567
Applicable component levels
R371 PSY
UP
R372 PSY
UP
R373 PSY
UP
R380 PSY
UP
R381 PSY
UP
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Document Information
Modified date:
11 February 2022