IC70916: WEBSPHERE DATAPOWER LOGGING STOPS

APAR status

• Closed as program error.

Error description

• After an appliance has been up for more than 25 days, the
  logging system might stop logging events to all log targets
  (including the local logs). This issue affects the following
  releases:
  
  3.7.1.15
  3.7.2.11, 3.7.2.12, and 3.7.2.13
  3.7.3.10, 3.7.3.11, and 3.7.3.12
  3.8.0.4, 3.8.0.5, and 3.8.0.6
  3.8.1.0, 3.8.1.1, 3.8.1.2, 3.8.1.3 and 3.8.1.4
  
  Navigation to Status->System Logs, and clicking Refresh
  does not show any new log messages.
  
  
  
  Content
  Recommended Temporary Solution: to insure uninterrupted service,
  reload the appliance before or at 25 days of uptime.
  
  To determine the uptime for an appliance, perform either of the
  following tasks:
  In the WebGUI, select Status > Main > Date and Time
  From the CLI, enter the "show clock" command.
  For example:
   xi50# show clock
       Local Time: Tue Sep  7 14:43:39 2010
           Uptime: 38 days 20:06:28
        Time Zone: EDT
    Timezone Spec: EST5EDT,M3.2.0/2:00,M11.1.0/2:00
  

Local fix

• Firmware reload will restart logging.
  
  To reload the appliance, perform either of the following tasks:
  In the WebGUI, select Administration > Main > System Control.
  Under Shutdown, choose Mode "Reload Firmware" and click on the
  Shutdown button.
  From the CLI, enter the commands "top; co; flash; shutdown
  reload"
  

Problem summary

• After an appliance has been up for more than 25 days, the
  logging system might stop logging events to all log targets.
  

Problem conclusion

• This fix will ensure that the logging system stays active, no
  matter what the time period.
  -
  Fixed in 3.7.1.16, 3.7.2.14, 3.7.3.13, 3.8.0.7, 3.8.1.5
  

Temporary fix

• Recommended Temporary Solution: to insure uninterrupted service,
  reload the appliance before or at 25 days of uptime.
  
  To determine the uptime for an appliance, perform either of the
  following tasks:
  
      * In the WebGUI, select Status > Main > Date and Time
      * From the CLI, enter the "show clock" command.
        For example:
         xi50# show clock
             Local Time: Tue Sep  7 14:43:39 2010
                 Uptime: 38 days 20:06:28
              Time Zone: EDT
          Timezone Spec: EST5EDT,M3.2.0/2:00,M11.1.0/2:00
  
  
  To reload the appliance, perform either of the following tasks:
  
      * In the WebGUI, select Administration > Main > System
  Control. Under Shutdown, choose Mode "Reload Firmware" and click
  on the Shutdown button.
      * From the CLI, enter the commands "top; co; flash; shutdown
  reload"
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  DATAPOWER

• Fixed component ID

  DP1234567

Applicable component levels

• R371 PSY

     UP

• R372 PSY

     UP

• R373 PSY

     UP

• R380 PSY

     UP

• R381 PSY

     UP