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Two way pip RosettaNet 3A4 transaction fails due to: "PO Confirmation Action" being returned before the "Receipt Acknowledgement" for the PO Request is sent

Troubleshooting


Problem

WPG 6.x may not return a "Receipt Acknowledgement" for a two way pip 3A4, before back-end system sends the "PO Confirmation Action". This will cause the 3A4 transaction to get out of sequence and fail. This document addresses the 3A4 PIP, however this problem could be seen with other two way PIP transactions, such as 3A8 "PO Change Request"

Cause

Back-end system is returning the "PO Confirmation Action" before WPG can send the "Receipt Acknowledgement" for the "PO Request" can be delivered. The Trading Partner will have sent back a "Receipt Acknowledgement" for the "PO Confirmation Action" which will cause the RosettaNet 3A4 transaction to be out of sequence and fail.

Resolving The Problem

In the event viewer, check the time the 3A4 PO Request was received. Next check the time that the "PO Confirmation Action" was sent. Subtract the two for the time difference. If the difference is 6 seconds, then set the inbound_poll_interval property for Rosettanet to 5 seconds. This will insure that the "Receipt Acknowledgement" is sent before the "PO Confirmation Action" is sent from the back-end system.

To resolve this issue in WPG 6.0.x:
1.) Edit the bcg.properties file in <WPG installation>\bcghub\router\lib\config> subdirectory.
2.) Lower the value of bcg.rne.inbound_poll_interval. The default is 10000 (10 seconds).
3.) Save and exit the file.


To resolve this issue in WPG 6.1.x or WPG 6.2:
1.) Open console.
2.) Go to "System Administration"->"DocMgr Administration"-> "RosettaNet"
3.) Click on editRecord
4.) Lower the value of bcg.rne.inbound_poll_interval. The default is 10000 (10 seconds).
5.) Click on Save

Note: You should monitor a few transactions and may need to lower the time more depending on the results you receive.

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Document Information

Modified date:
16 June 2018

UID

swg21265799