JR54851: Salesforce Connector cannot connect to Salesforce Server using the Gateway URL

IBM InfoSphere Information Server, Version 11.5.0.1 (Fix Pack 1)

APAR status

• Closed as new function.

Error description

• Customer's environment has involved IBM DataPower as middle
  layer between Information Server and External Network
  Connection.
  
  Therefore, the reference ULR that defined in the InfoSphere
  Information Server SalesForce Connector could not be use the
  direct domain name that provided by SalesForce.
  
  As above reason, when browering the object from SF connector,
  customer always encounters the timeout error.
  

Local fix

Problem summary

• Salesforce Connector cannot connect to Salesforce when there is
  a Gateway intermediate between the Salesfroce Connector and the
  Salesforce.com Server, and the URL specified  in the job is the
  is the Gateway URL. Note, here the Gateway will have a
  methodology to send the connection request recieved from the
  Salesforce Connector to Salesforce.com Server and receive the
  response from the Salesforce.com Server and send it back to the
  Salesforce Connector
  

Problem conclusion

• When the Salesforce Connector connects using the Gateway URL,
  for example
  "https://gateway.somemachine.com/services/Soap/u/32.0", on the
  Gateway it will be redirected to the Salesforce URL for example
  "https://cs17.salesforce.com/services/Soap/u/32.0/00Dg0000006SK8
  4". When the response is received back from Salesforce, the
  Salesforce Connector will try to read from the later Salesforce
  URL, but it cannot connect to it. The requirement is to connect
  to the Gateway URL (which receives the response from the
  Salesforce Server) to get the response back from Salesforce.com
  Server.
  Resolution: Implemented the requirement by using the environment
  variable "SF_CONNECT_LOGIN_URL". When this environment variable
  is set as "true", the Salesforce Connector will not use the URL
  returned by the Salesforce Server, but the URL specified in the
  Job Property URL will be used to connect to Salesforce.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WIS DATASTAGE

• Fixed component ID

  5724Q36DS

Applicable component levels

• R912 PSY

     UP