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JR39253: IIS 8.1.0.2 JOB ON WINDOWS HANGS WITH NUTCRACKER ERRORS: PROCESS nnn APPEARS TO HAVE HUNG. CLEANING UP GLOBAL SECTIONS

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APAR status

  • Closed as program error.

Error description

  • Information Server / DataStage jobs on Windows intermittently
hang with Nutcracker errors:
  Process xxx appears to have hung.
  Cleaning up global critical sections held by this process.
                                                               .
Issue reported on IIS 8.1.0.1 (8.1 fix pack 2) but may not be
limited to that maint level.

Local fix

  • This issue usually occurs when the system is very busy.
Workarounds include running fewer jobs at the same time,
reducing the number of nodes in parallel job configuration
files, and not starting too many jobs in a short time.

Problem summary

  • nformation Server / DataStage jobs on Windows intermittently
hang with Nutcracker errors:
  Process 8260 appears to have hung.
  Cleaning up global critical sections held by this process.
                                                               .
Issue reported on IIS 8.1.0.1 (8.1 fix pack 2) but may not be
limited to that maint level.

Problem conclusion

  • This APAR has now been superceded by  APAR JR41654.

The patch associated with this APAR will upgrade MKS toolkit to
Version 9.4 FP1.
Contact IBM Support to get the patch

Temporary fix

  • This problem can be avoided by not stressing the system. Run
fewer  jobs at the same time, don't start jobs too quickly in
the sequencer.

Comments

  • 



APAR Information




    

  • APAR number
    JR39253
    • 

  • Reported component name
    WIS DATASTAGE
    • 

  • Reported component ID
    5724Q36DS
    • 

  • Reported release
    810
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2011-03-25
    • 

  • Closed date
    2011-09-29
    • 

  • Last modified date
    2012-02-03
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WIS DATASTAGE
    • 

  • Fixed component ID
    5724Q36DS
    • 



Applicable component levels


    

  • R800  PSY
       UP
    • 

  • R801  PSY
       UP
    • 

  • R802  PSY
       UP
    • 

  • R810  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSVSEF","label":"IBM InfoSphere DataStage"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            03 February 2012
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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