JR30999: REQUEST FOR PATCH TO FIX A PROBLEM WHERE THE CUSTOMER IS UNABLE TO DELETE A USER FROM THE WEB CONSOLE.

APAR status

• Closed as program error.

Error description

• "The server encountered an unexpected condition, which prevented
  it from fulfilling the request. Click here to go back to the
  previous page."
  
  
  
  The SystemOut.log has the following error:
  
  com.ascential.asb.util.sandbox.DataAccessException:
  com.ascential.xmeta.exception.data.LowerBoundViolationException:
  A lower bound was violated for the feature "assigns_Principal"
  on EObject ASCLModel.impl.ContactAssignmentImpl@1609ed7]:
  
  Steps to reproduce:
  1. Log into the web console.
  2. Select "Users and Groups"--> "Users"
  3. Select the user then click "delete"
  
  Customer found problem with Information Server 8.0.1.1 on Sun
  Solaris 9
  

Local fix

• 1.  Open the ISC console
  2.  Navigate to the home pillar, select the 'Policies' menu item
  3.  The workspaces should list all policies on the system.  IF
  there are any with the an 'author' of the user you want to
  delete you'll either have to delete the policy or remove the
  user as an author of the policy (thru the open task)
  4.  You should be good to go deleteing the user from the system
  

Problem summary

• ****************************************************************
  USERS AFFECTED:
  Customer with IS 8.0.1 installed.
  ****************************************************************
  PROBLEM DESCRIPTION:
  The user, who has been assigned to be steward or author of the
  policy, can't be deleted.
  ****************************************************************
  RECOMMENDATION:
  Appy the patch JR30999. The fix also will be availalbe in IS
  8.0.1 FP2 and IS 8.1
  ****************************************************************
  

Problem conclusion

• Resolution was to correct the ACS_Server module, so that the
  assignemnt is deleted before deleting the user.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• SERVER
  

Fix information

• Fixed component name

  INFO SRVR PLATF

• Fixed component ID

  5724Q3612

Applicable component levels

• R801 PSN

     UP