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Frequently asked questions (FAQ) about Business Space powered by WebSphere (updated December 2012)

Product Documentation


Abstract

The following list includes frequently asked questions (FAQ) about Business Space powered by WebSphere to help you troubleshoot potential problems and enhance how you use this common component.

As of December 2012, this content is no longer being updated.

Content

Business Space powered by WebSphere is a browser-based graphical user interface in which application users can customize content from products in the WebSphere Business Process Management portfolio.
Do you have ideas for other FAQ about Business Space powered by WebSphere? Give us your feedback in the Rate this page section at the bottom.


Additional FAQ documents are available for other WebSphere Business Process Management products.


FAQ table of contents


Installing
How can I identify the version of Business Space powered by WebSphere that is currently installed on my server?


Configuring
How do I configure Tivoli Access Manager WebSEAL to work with products built on Business Space powered by WebSphere?

Usage
How can I learn more about how to use Business Space powered by WebSphere?

Support
Where can I find a complete list of fixes and updates for Business Space powered by WebSphere?

Troubleshooting
1. When I log into Business Space powered by WebSphere, I do not see the Home space. Instead, I see a message stating that "No pages currently exist." Also, I am unable to create any spaces or pages because the list of templates in the Create Space window is empty. Why does this happen and how do I resolve this problem?


2. When I try to log into Business Space powered by WebSphere, I see a "JSPG0036E: Failed to find resource /resources/bootstrap/bootstrap.jsp" error. Why does this happen and how do I resolve this problem?


3. When I try to augment the deployment manager profile for the cell with the dmgr.bspace profile template as documented, augmentation fails with a log entry indicating that dmgr.bspace is not a valid profile template. Why does this happen and how do I resolve this problem?


4. When I try to log in to Business Space in IBM Business Monitor. I receive an error that is similar to the following error:
BMWMB0039E: Fail to load page. The error message is: Error -
BMWMF0001E: Node must not be null. Please contact Lotus Mashups administrator
Why does this happen and how do I resolve this problem?


5. After installing or upgrading the Business Space, the Business space does not load and I see a error such as "dojo is not defined" in the browser. Why does this happen and how do I resolve this problem?


6. Installing Business Space failed or it installed only partially. How do I remove Business Space and then reinstall it?


7. When I try to connect to the WebDAV using Microsoft Windows 7 or Windows 2008, I get an error message. Why does this happen and how do I resolve this problem?


8. When I try to open the Business Space log in page, the page is not displayed, and an error message (with exception stack trace) is displayed instead. Why does this happen and how do I resolve this problem?




FAQ questions and answers


Installing
The following FAQ refer to installation.


FAQ: How can I identify the version of Business Space powered by WebSphere that is currently installed on my server?
Answer (V7.0): You can find the version of Business Space powered by WebSphere in the <WEBSPHERE_SERVER_ROOT>/BusinessSpace/bspace.versions.txt file.


Configuring
The following FAQ refer to configuring Business Space powered by WebSphere.


FAQ: How do I configure Tivoli Access Manager WebSEAL to work with products built on top of Business Space powered by WebSphere?
Answer (V6.2): See Configuring Tivoli Access Manager WebSEAL to work with Business Space.
Answer (V7.0): See Configuring Tivoli Access Manager WebSEAL to work with Business Space.


Usage
The following FAQ refer using Business Space powered by WebSphere.


FAQ: How can I learn more about how to use Business Space powered by WebSphere?
Answer (V6.2): See IBM Documentation for Business Space powered by WebSphere V6.2.
Answer (V7.0): See IBM Information Center for Business Space powered by WebSphere V7.0.


Support
The following FAQ refer to support.


FAQ: Where can I find a complete list of fixes and updates for Business Space powered by WebSphere?
Answer (V7.0): See Fix/Update list for Business Space powered by WebSphere: Version 7.0.


Troubleshooting
The following FAQ refer to troubleshooting.


FAQ: When I log into Business Space powered by WebSphere, I do not see the Home space. Instead, I see a message stating that "No pages currently exist." Also, I am unable to create any spaces or pages because the list of templates in the Create Space window is empty. Why does this happen and how do I resolve this problem?
Answer: There are two common causes:


FAQ: When I try to log into Business Space powered by WebSphere, I see a "JSPG0036E: Failed to find resource /resources/bootstrap/bootstrap.jsp" error. Why does this happen and how do I resolve this problem?
Answer: There are two common causes:

  • Business Space has not been installed on all nodes. Business Space must be installed on all WebSphere Application Server nodes for the cluster where Business Space is deployed.
  • The Business Space profile upgrade failed. There are several reasons why a profile upgrade might fail:
    • A profile upgrade might fail when Business Space applications are also mapped to a web server. Remove the mapping while you are upgrading the profile, and then add the mapping again afterward.
    • A profile upgrade might fail if all Business Space EAR files are not installed (including BSpaceWebformsEnabler.ear) .
    • A profile upgrade might fail if the upgrade command is run against a node in a clustered server. Run the upgrade command for clusters against the deployment manager profile. See sample instructions in Profile upgrade instructions for WebSphere Process Server.
    • A profile upgrade might fail in a non-clustered network deployment environment if the deployment manager profile and the node profile (where Business Space is deployed) are created from separate WebSphere Application Server installations. To resolve, see Profile upgrade fails for Business Space in a non-clustered network deployment environment.


FAQ: When I try to augment the deployment manager profile for the cell with the dmgr.bspace profile template as documented, augmentation fails with a log entry indicating that dmgr.bspace is not a valid profile template. Why does this happen and how do I resolve this problem?
Answer: See Cannot augment the Deployment Manager profile with the dmgr.bspace profile template.


FAQ: When I try to log in to Business Space in IBM Business Monitor. I receive an error that is similar to the following error:

BMWMB0039E: Fail to load page. The error message is: Error -
BMWMF0001E: Node must not be null. Please contact Lotus Mashups administrator

Why does this happen and how do I resolve this problem?
Answer: See Cannot log into Business Space.


FAQ: After installing or upgrading the Business Space, the Business space does not load and I see a error such as "dojo is not defined" in the browser. Why does this happen and how do I resolve this problem?
Answer: See Business Space is unable to load with a "dojo is not defined" error.


FAQ: Installing Business Space failed or it installed only partially. How do I remove Business Space and then reinstall it?
Answer: See Removing Business Space from a profile.


FAQ: When I try to connect to the WebDAV using Microsoft Windows 7 or Windows 2008, I get the following error message:
The folder you entered does not appear to be valid. Please choose another.
Why does this happen and how do I resolve this problem?
Answer: See Cannot connect to Business Space WebDAV and Recommended WebDAV clients for accessing IBM WebSphere Portal version 7.0.0.2 and Portal 8.0.


FAQ: When I try to open the Business Space log in page, the page is not displayed, and an error message (with exception stack trace) similar to the following error is displayed instead:
HTTP Error Code:   404
Error Message:JSPG0036E: Failed to find resource /bootstrap/login.jsp
Root Cause:java.io.FileNotFoundException: JSPG0036E: Failed to find resource /bootstrap/login.jsp
at com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.findWrapper (AbstractJSPExtensionProcessor.java:395)
at
com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionProcessor.handleRequest(AbstractJSPExtensionProcessor.java:349)
Also, no BPMProfileUpgrade log is present in the directory <profile_root>/logs (at least one such file should be generated during Fix Pack installation), where <profile_root> is the root directory of any managed profile. Why does this happen and how do I resolve this problem?
Answer: See Business Space applications are not updated in single node network deployment environment after applying V7.0 Fix Pack 4.



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Product Synonym

Business Space

Document Information

Modified date:
17 June 2018

UID

swg27020117