IV73897: SELECT VALUE POP UP WINDOWS, CLICK TO SELECT VALUE NOTHING HAPPENS.

APAR status

• Closed as program error.

Error description

• HISTORY OF ISSUE:
  upgraded from 7216 to 7530
  
  
  NOTE:
  Problem only occurs if we define the property
  mxe.webclient.verticalLabels   as 1
  
  
  
  Step 1. Go to Administration -> Conditional Expression and
  click new
  Row button to Create a conditional expression __TST__
  Name: __TST__
  TYPE : EXPRESSION
  EXPRESSION: 1=1     (if 1=1 is already taken try something else
  , 2=2,
  or 200=200, basically a true statement )
  
  
  Step 2 Go to System Configuration -> Platform Configuration ->
  Application Designer and open SR application and click on
  __Service
  Request__ Tab
  Step 3 From  __Select Action__ menu  click on __Add/Modify
  Signature Options__
  Step 4 Create a Signature Option (SigOption) __TST__
  Step 5 Now scroll down, Right mouse click on  __Reported By__ ->
  and Click Properties
  Step 6 Go to Advance Tab and Click on Sigoption Icon (which
  looks like
  a magnifying glass)
  Step 7.  Select the Sigoption you created
  Step 8 Click on  __Configure Conditional Properties__
  Step 9 On __Configure Conditional Properties__ page
  - Under Security Group chose __EVERYONE__
  - Under Conditions for security group EVERYONE , Select your
  Conditional Expression you created __TST__
  - Under Property Values of Condition __TST__. Property:
  inputmode.
  Value: required
  and click OK button.
  Step 10 Save SR (in application designer)
  Step 11 Now go to Security ->Security Groups, Open the group
  named
  __EVERYONE__ , Under Applications search __Service Request__;
  then scroll down and filter __TEST__ to find your Test
  Sigoption__  and grand access to this sigoption.
  Step 12 Go to System Configuration ->Platform Configuration ->
  System
  Properties
  mxe.webclient.verticalLabels    1
  -Save it
  -Live Refresh it.
  -Logout from SCCD.
  Step 13. Log back in to SCCD, Create a new SR by going to
  Service
  Desk->Service Request, and click new ICON
  Step 14 Click on icon next to Reported by __>>__ and Choose
  __select value__ from menu
  Step 15 Now try to pick any value for example __Maxadmin__
  NOTICE
   nothing happens. (and this is the problem in this PMR)
  browser hangs
  too at this stage.
  
  
  Note1:
  Initially we thought that making changes to following system
  properties
  caused the problem
  mxe.webclient.homeButtonHeaders 1
  mxe.webclient.systemNavBar 1
  mxe.webclient.tabBreadCrumbs 1
  mxe.webclient.verticalLabels 1
  mxe.webclient.gotoButtonHeaders 1
  
  
  Note2:
  But we later found that we just have to make change to ONE
  property
  that problem occurs, and this is the one which causes the
  problem
  mxe.webclient.verticalLabels 1
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Maximo Users                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Select value pop up windows, click to select value nothing   *
  * happens.                                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to latest release.                                   *
  ****************************************************************
  Step 1. Go to Administration -> Conditional Expression and click
  new Row button to Create a conditional expression "TST"
     Name: "TST"
     TYPE : EXPRESSION
     EXPRESSION: 1=1     (if 1=1 is already taken try something
  else , 2=2, or 200=200, basically a true statement )
  Step 2 Go to System Configuration -> Platform Configuration ->
  Application Designer and open SR application and click on
  "Service Request" Tab
  Step 3 From  "Select Action" menu  click on "Add/Modify
  Signature Options"
  Step 4 Create a Signature Option (SigOption) "TST"
  Step 5 Now scroll down, Right mouse click on  "Reported By" ->
  and Click Properties
  Step 6 Go to Advance Tab and Click on Sigoption Icon (which
  looks like a magnifying glass)
  Step 7.  Select the Sigoption you created
  Step 8 Click on  "Configure Conditional Properties"
  Step 9 On "Configure Conditional Properties" page
  - Under Security Group chose "EVERYONE"
  - Under Conditions for security group EVERYONE , Select your
  Conditional Expression you created "TST"
  - Under Property Values of Condition "TST".
     Property: "inputmode"
     Value: "required"
  Step 10 Save SR (in application designer)
  Step 11 Now go to Security ->Security Groups, Open the group
  named "EVERYONE" , Under Applications search "Service Request";
  then scroll down and filter "TEST" to find your Test Sigoption"
  and grant access to this sigoption.
  Step 12 Go to System Configuration ->Platform Configuration ->
  System Properties
  mxe.webclient.verticalLabels = 1
  -Save it
  -Live Refresh it.
  -Logout from SCCD.
  Step 13. Log back in to SCCD, Create a new SR by going to
  Service Desk->Service Request, and click new ICON
  Step 14 Click on icon next to Reported by ">>" and Choose
  "select value" from menu
  Step 15 Now try to pick any value for example "Maxadmin"
  NOTICE nothing happens and browser hangs too at this stage.
  

Problem conclusion

• Able to select value from selection dialog with sigoption
  condition and vertical labels set.
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Fix Pack Release 7.5.0.9 TPAE
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  PRODUCT INSTALL

• Fixed component ID

  5724R46IT

Applicable component levels

• R750 PSY

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