APAR status
Closed as documentation error.
Error description
The Tivoli Storage Manager Server installer can fail and return to the OS prompt after seeing the following console messages: Deployment Engine Initialization -------------------------------- Please Wait .. Step 1 of 15.. ... Step 15 of 15.... Completed. ■root# In review of the logs.zip, the de_trace.log may show the following error: ActionProcessor run() tst02ldv.spr.bz IP com.ibm.ac.tp.basehost.ActionErrorException: action_processor_failure, action=externalCommand, actionId=hwcollector Caused by: com.ibm.ac.si.ap.action.ExternalCommandActionException: ACUOSI0050E External command action failed with return code 18. Invocation string: ■/usr/ibm/common/acsi/bin/wscanhw, -o, /tmp/collector5198848052593475511.tmp, -c, /usr/ibm/common/acsi/dat/config/scanconfig.xml The following error can also be seen if when running the wscanvpd: # /usr/ibm/common/acsi/bin/wscanvpd CCG0051E The log manager could not read the properties file /CitTrace.properties. The following error might also be seen in the log.txt: FINER : THROW (from com.ibm.ac.coi.ext.ia. COIWrapperPluginImpl.processInventorySteps) Caused by: com.ibm.ac.coi.api.exception.COIRuntimeException: Exception received trying to execute the target ■install in the ANT Buildfile for the step: TSM_Inventory at: com.ibm.ac.coi.impl.utils.COIUtilsImpl.runPackageStep (COIUtilsImpl.java:126) at: com.ibm.ac.coi.ext.ia.COIWrapperPluginImpl. processInventorySteps(COIWrapperPluginImpl.java:1960) at: com.ibm.ac.coi.ext.ia.plugin.COIProcessInventorySteps. install(COIProcessInventorySteps.java:120) at: com.zerog.ia.installer.actions.CustomAction.installSelf (DashoA10*..:-1) at: com.zerog.ia.installer.AAMgrBase.a(DashoA10*..:-1) at: com.zerog.ia.installer.ConsoleBasedAAMgr.a (DashoA10*..:-1) Initial Impact: Medium Tivoli Storage Manager Versions Affected: All 6.2 Servers Additional Keywords: TSM zz62 DE COI fail failing installer
Local fix
Check to see if /etc/cit directory exists. If it does exist, rename the cit directory (example: /etc/cit.orig) and run the installer again.
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: The Tivoli Storage Manager server * * installer can fail and return to the * * operating system prompt during a * * deployment engine initialization * * without issuing an error message. * * If an invalid /etc/cit/cit.ini file * * is being referenced, the user is * * returned to the operating system prompt * * * * without any warning. * **************************************************************** * RECOMMENDATION: * **************************************************************** An invalid /etc/cit/cit.ini file, returns the user to the operating system prompt without advanced warning or an explanation. An invalid cit.ini file is one whose entries point to a nonexistent Common Inventory Technology file that is listed in the /opt/tivoli/cit directory. Determine if the /etc/cit/cit.ini file exists. If it is available, rename the file while running the installer, for example /etc/cit/cit.orig. After installation, return the file to its original name.
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
IC71322
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
62A
Status
CLOSED DOC
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2010-09-20
Closed date
2010-11-08
Last modified date
2010-11-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
GC23978903 |
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"62A","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 November 2010