IBM Integrated Case Management Solution with Siebel

Executive summary

The goal - Become a client-centric organization

Traditionally, social services organizations are designed around supporting programs, rather than clients. Services to clients are often disjointed, incomplete and ineffective. Modern case management demands a system that breaks through those silos, placing the client at the center of the system, providing workers with a holistic view of the client's circumstances.

The advantage - Improve client outcomes

The IBM Integrated Case Management Solution with Siebel can help your organization deliver critical services more effectively, more efficiently and more responsively. By providing a single comprehensive view of a client and their circumstances, the solution can provide a more complete and accurate picture of the families and individuals you serve—allowing workers to make better decisions. In addition to increased employee productivity, the solution helps lower case appeal rates, decrease case fraud, and increase employee job satisfaction.

The benefits - Establish a platform for enterprise case management

The IBM Integrated Case Management Solution with Siebel can enable you to utilize:

Increase development efficiency and help reduce costs by leveraging our extensive case management experience, practice support tools, worldwide social services and social security network.

Business view

The goal - Deliver critical services more effectively

To serve clients more effectively, social services organizations need a more accurate and complete understanding of their clients and their circumstances. With the IBM Integrated Case Management Solution with Siebel, social services organizations can integrate key information from multiple programs to provide a holistic view that puts the client at the center of service delivery system.

The advantage - Advanced technology and leading experience

IBM and Siebel share a common vision for solving the daunting challenges facing social services agencies. Together, we bring market-leading case management capabilities to the social services and social security market.

The benefits - Provide a more complete and accurate picture

The IBM Integrated Case Management Solution with Siebel offers government employees a single point of access to case information across enterprise systems, allowing consistent service and management of cases, timely routing of cases to appropriate case workers, accurate record-keeping and case histories, and proper screening of applicants. It can also help your organization:

The approach - Transform your service delivery system

IBM and Siebel offer a combination of skills, resources and expertise that can help you transform your business. By applying business process reengineering and best case management practices from both social and commercial organizations, we have helped social organizations transform the way they do business, streamlining processes and freeing workers to spend more time helping clients.

The financial advantage - The right infrastructure for bottom-line results

The IBM Integrated Case Management Solution with Siebel can help your organization deliver the outcomes that government, legislators and citizens expect. Our solution is designed to:

Technical details

The issues - Transform your organization

Non-standard infrastructures supporting multiple legacy applications. Multiple databases to access case information. Limited use of web-based tools and applicant self service. Limited resources applied to maintain multiple systems. Government agencies can process millions of cases annually—many using cumbersome tools and inefficient, paper-based processes. The IBM Integrated Case Management Solution with Siebel can help you address the issues that hinder your organization's ability to serve its clients.

The benchmark - Strategies and technology to help you succeed

Since 1999, IBM and Siebel have worked together to deliver proven solutions that have set worldwide standards for business value and return on investment.

The components - A solution to meet your needs

The IBM Integrated Case Management Solution with Siebel can be customized to meet your organization's unique needs. Components can include:

The implementation - The right infrastructure for bottom-line results

We understand the technical challenges that organizations are facing. IBM and Siebel have been collaborating for many years in the public sector, with joint customers, including:

The cost of ownership - Manage your cost of ownership

The IBM Integrated Case Management Solution with Siebel can help:

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Questions? Contact an IBM-Oracle specialist.