Compete effectively. Increase customer loyalty
Strengthen policyholder satisfaction. Enable customers to view policies online. Allow them to pay bills, report claims or obtain auto, homeowner and excess liability insurance quotes. Use advanced analytics to personalize information and increase customer loyalty. By integrating sales, service and fulfillment processes you can provide more responsive service, while helping reduce operating costs across your insurance network.
IBM and Oracle have more than 1,000 successful joint clients around the world. Together, we offer a proven choice for the insurance industry, supported by our:
- Long-standing partnership for more than two decades.
- Onsite engineering teams who perform testing, optimization and benchmarking.
IBM and Oracle can integrate legacy systems with innovative solutions to provide a single view of the customer across multiple channels.
- Siebel's eInsurance applications are built and optimized on the IBM Systems family of servers running IBM AIX®, IBM WebSphere® middleware and IBM DB2® Universal Database™.
- IBM has more than 1,500 Siebel-skilled consultants worldwide, with over 1,300 Siebel 7-certified.
IBM and Oracle solutions
CRM done right from IBM
CRM can deliver great value for most companies—if it's done right. Success is achieved when CRM is treated as a core business function and initiatives are framed strategically against the value they produce. Successful CRM projects set achievable goals and apply clear guidelines during implementation.
Customer loyalty from IBM and Siebel
Recognize each customer's lifetime value—and tailor services and promotions accordingly. IBM and Siebel can help you determine the best timing and channels for communications. Anticipate a customers' emotional response to campaigns. Improve loyalty strategies to build a profitable, long-lasting bond with customers.
Customer self-service for insurance from IBM and Siebel
Can you turn insurance service interactions into revenue-generating opportunities? Deliver faster, more personalized service over less expensive channels of communication? Offer a Web-based service solution that increases customer satisfaction while lowering the cost of providing service? Can you compete if you don't?
Insurance contact center solution from IBM and Siebel
Can your insurance company compete effectively in a market where customers use the Web to become better informed? Companies that integrate sales and service data for better customer focus gain the competitive edge. We can help you coordinate customer touch points across multiple channels and sales entities.
Siebel business analytics from IBM
When the world's business intelligence leader pairs with the market's premier business analytics software provider, your business wins. Together, IBM and Siebel offer solutions to develop accurate and insightful information that, in turn, can help you respond with improved speed and relevance to your customers.
Additional solutions
Solutions for mid-size organizations
IBM and Oracle offer smart and affordable enterprise application solutions designed specifically for mid-sized companies. They are quick to implement and offer a wide range of functionality.
We're here to help
Questions? Contact an IBM-Oracle specialist.