Front office solutions for retail banking from
IBM and Cisco

Executive summary

The goal - Respond to market demands

Cost pressures on labor-intensive business processes continue to mount. And as duplication and complexity through mergers and acquisitions continue, retail banks need a solution that works. It's not enough to cut costs. Today's competitive environment means banks must develop a cost-effective way to meet individual customer needs and purchasing behaviors with the most effective range of products and services. Also, they must find ways to attract and grow profitable wallet share from customers.

The advantage - Why IBM and Cisco?

Front office solutions for retail banking from IBM and Cisco combine IBM services, servers and software with Cisco expertise in network and communications technologies.


The benefits - New, more effective selling opportunities

Front office solutions for retail banking from IBM and Cisco can improve your strategic positioning and increase customer satisfaction.

Business view

The goal - Give new life to your branches

Front office solutions for retail banking from IBM and Cisco are focused on creating business value for customers. These solutions are designed to help develop new revenue opportunities, long-term customer satisfaction and increased business flexibility. We can help you provide efficient, intelligent and security-rich information flow to improve the front-office multichannel environment and optimize customer interactions.

The advantage - Why IBM and Cisco?

Front office solutions for retail banking from IBM and Cisco combine IBM services, servers and software with Cisco expertise in network and communications technologies. We deliver:

The benefits - New, more effective selling opportunities

Front office solutions for retail banking from IBM and Cisco can include the following:

The approach - Scalable platform helps increase network availability

A financial institution in Scotland needed to replace complex network infrastructure acquired through rapid business expansion and filled with legacy systems which were geographically disbursed and serving more than 128,000 customers. They also wanted to ensure future growth and deliver operational excellence using a single platform that is scalable, structured, manageable and highly available. The bank called IBM to design, integrate and deploy a complete network management solution, an IBM Business Partner to provide network management technology and Cisco technology to automate lifecycle management of the infrastructure. The result included a scalable platform that helped reduce costs and increase network availability.

The financial advantage - Future-safe your branches

Front office solutions for retail banking from IBM and Cisco can offer a quick return on investment.

Technical details

The issues - Provide more information, new services

Front office solutions for retail banking from IBM and Cisco provides integrated solutions that can help you achieve multichannel integration, enhance customer service and increase employee productivity. We can help you optimize IT investments to increase overall banking organizational effectiveness through improved internal and external collaboration, organizational responsiveness, business resilience and operational efficiency.

The benchmark - Superior technology for integration and multimedia

Front office solutions for retail banking from IBM and Cisco combine IBM's services and portfolio of hardware platforms, middleware and management software with Cisco leadership in networking products and IP telephony for the Internet.

The components - Intelligent, integrated system

Front office solutions for retail banking from IBM and Cisco feature IBM consulting and IT services, as well as technology components such as servers, storage and software. Cisco provides core technologies, including routing and switching, as well as unified communications, security and a data center. Specifically, your solution can include the following:

Front office solutions for retail banking from IBM and Cisco can include the following Cisco products:

The implementation - Proven technology for improved performance

A bank in Germany needed to upgrade their network infrastructure to meet Basel II legislation requirements for resiliency and availability. They also wanted to increase network bandwidth to process transactions in a timely manner. The IBM team reviewed the existing infrastructure and made recommendations for improvement. IBM and Cisco designed and implemented a new network infrastructure built on Cisco routers and switches. This solution provided a 20% increase in bandwidth, a 50% increase in network availability and a 30% improvement in resiliency. It also enabled the client to comply with stringent Basel II requirements, reduce downtime and decreased data processing time.

The cost of ownership - Convergence reduces cost of ownership

Front office solutions for retail banking from IBM and Cisco offer a low cost of ownership by:

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Related Links

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