Collaborative communications solution from IBM
and Cisco

Executive summary

The goal - Exceed customer expectations

To successfully compete, today's retailers must boost productivity, enhance the customer shopping experience, and cost-effectively improve communication. You need technologies that facilitate effective collaboration and provide new ways to share information in a secure manner. The collaborative communications solution from IBM and Cisco can help break down the distance barriers.

The advantage - Enable effective collaboration

The collaborative communications solution from IBM and Cisco is designed to help improve operational efficiencies, increase organizational productivity and provide a consistent experience across the store and chain. By transparently blending multiple communications channels, we can help your business:

The benefits - Quickly adapt to changing business needs

The collaborative communications solution from IBM and Cisco can help you create a compelling store environment while securely and reliably protecting brand image and assets.

Business view

The goal - Maximize the retail environment

Successful retailers must provide a consistent customer experience across their store, catalog and e-commerce channels. Leveraging technologies that facilitate effective collaboration. You need to share information with more suppliers, devices and applications while securely and reliably protecting brand image and assets. The collaborative communications solution from IBM and Cisco can provide a single network that is centrally managed to integrate information across business functions and channels.

The advantage - A single, proven resource

Together, IBM and Cisco offer a shared strategy of integrated solutions, technologies and products to help our retail clients create value and competitive advantage through innovation. We can help solve your most complex business problems with our combined industry expertise.

The benefits - Break down distance barriers

The collaborative communications solution from IBM and Cisco can help you facilitate effective collaborations and develop new methods for increasing sales.

The approach - An empowered retail environment

One retailer required a rich-media conferencing solution since more than 80 percent of their retail workers were located at remote sites away from headquarters. Using the collaborative communications solution from IBM and Cisco, the retailer was able to increase competitiveness by involving these associates and store management personnel into day-to-day activities. Decisions can now be made more quickly and associates trained more effectively. The retailer is also able to establish and maintain closer relationships with customers and business partners.

The financial advantage - Reduce cost and complexity while improving collaboration

The collaborative communications solution from IBM and Cisco is designed to provide significant cost savings and a measurable return on investment. We can help you:

Technical details

The issues - Deploy the applications you need, when you need them

Traditional store infrastructures tend to be complex and contribute to store inefficiencies. Over time, your operation may have implemented different networks to support point of sale systems, telephony systems with separate PBXs and wireless systems with their own proprietary network. Video and media may be delivered over a non-integrated satellite infrastructure. This complexity limits your ability to bring new products and services to market. IBM and Cisco provide a comprehensive suite of applications that can help.

The benchmark - Extensive industry knowledge and expertise

IBM and Cisco offer solutions based on industry standards, working with other leaders in information security to develop solutions that deliver the greatest possible interoperability between organizations.

The components - A comprehensive suite of applications

Our standards-based, open platform solution enables retailers to capitalize on converged IP communications. Components can include:

The implementation - Enhanced connections

IBM and Cisco have helped many retailers enhance communications between their stores, headquarters, suppliers and customers. One large retailer was operating numerous phone lines out of each store using a traditional private branch exchange (PBX) system. The trunk lines were costly to upgrade. With the collaborative communications solution from IBM and Cisco, the retailer was able to significantly reduce their costs. The solution's inherently scalable, flexible and resilient network architecture is built on an open, standards-based platform, making voice services and applications easy and inexpensive to implement. It can be built just once and then distributed simultaneously through the network to the retail store or chain.

The cost of ownership - Facilitate improvements while reducing costs

The collaborative communications solution from IBM and can help you significantly reduce the costs associated with networking your retail environment.

We're here to help

Questions? Contact an IBM-Cisco specialist.