Is your current customer communication plan agile enough to meet the demands of changing business conditions? Utility companies need to improve customer satisfaction, retention and service levels, while decreasing overhead and expense. Since you need to be able to communicate across multiple channels with timely, relevant information, the old methods of consumer communications may no longer be sufficient.
IBM and Nuance can provide utility companies with a unique solution for outbound notification. This offering is a rules-based, multi-channel customer notification platform that leverages operational information such as localized and regional outages, demand response, peak utilization and pricing changes. Taking business rules and customer preferences into account, it can use that information to provide automated, actionable, interactive and proactive notifications to customers. IBM and Nuance can help you:
IBM is a leading provider of energy and utilities solutions that can help your business improve customer satisfaction, support a cleaner energy supply, develop a smarter utility network and empower consumers to make smart energy choices. Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Together, IBM and Nuance can help you deliver great service experiences to your customers by providing relevant, timely, personalized information on their terms and through their preferred means.
IBM and Nuance Communicatons Solutions for Energy & Utilities
The notification management solution can increase utilities customer satisfaction as it decreases call center costs with multi-channel notification. The notifications via voice, text and email are set up based on customer preference for events such as outages, billing and demand reduction programs.