Banking solutions from IBM and Nuance

Is your financial institution looking for tools to quickly identify fraudulent transactions and securely and efficiently communicate with customers? Bank and credit card fraud cause significant losses for financial institutions—not only monetarily, but also through customer dissatisfaction and attrition. Delays in fraud detection, inconsistent methods of notification and limited resources are all leading factors inhibiting banks from performing effectively. By shortening the time between fraud and resolution, organizations can help avert additional illegal transactions and strengthen customer confidence.

IBM and Nuance can provide banks and financial services companies with a comprehensive fraud detection and alert solution that integrates pioneering speech recognition and automation technologies. Efficiency, accuracy and customer acceptance are cornerstones of the solution to help your institution achieve its business goals. With our technology, IBM and Nuance can help your organization address three critical issues:

• Real-time detection of possibly fraudulent transactions.
• Faster account holder notification using business rules and their preferred method of contact
• More secure interactions with your contact center, providing a rapid path to resolution.

IBM is a leading provider of financial crimes solutions, and can help you strike the right balance between implementing strong, effective defenses and minimizing impact on your customers and business. Nuance brings unparalleled depth of experience in speech-enabled customer care: they automate more than eight billion calls per year at thousands of different installations in more than 40 countries. Together, IBM and Nuance have one of the largest and most experienced customer relationship management (CRM) consulting practices in the world, with over 3,000 dedicated consultants who have an average of more than 15 years of experience each. Together, our banking solutions are designed to help you build smarter banking systems and deliver faster ROI by speeding detection and alerts, averting fraudulent transactions and strengthening customer confidence.