IBM has named Nuance its Preferred IBM Business Partner for speech and voice technologies and related professional services. Working together, IBM and Nuance are dedicated to deploying speech technologies to make it easier than ever for enterprises to engage in call center transformations, including using voice biometrics, mobile commerce, and multi-channel customer communications.
IBM and Nuance are collaborating to address and fulfill the industry specific needs for advanced, automated customer self-service and agent optimization for:
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IBM and Nuance solutions
Customer service has never been more strategic. And more companies are relying on superior service as the key to increasing satisfaction, repeat purchases and customer loyalty. Learn how adopting automated speech-enabled customer service capabilities in your contact center can help you build stronger customer relationships.
NSi AutoStore for Datacap speeds the flow of invoices, claims and other application information by capturing documents at their point of origin. Extend business processes to smartphones, tablets and multi-function devices (MFDs) to deliver a personalized user experience for automating data and document capture at the point of origination. It orchestrates the capture and security-rich delivery of paper and electronic documents from MFDs and mobile devices into IBM® Datacap and IBM Enterprise Content Management (ECM) applications.