IBM has named Nuance its Preferred IBM Business Partner for speech technologies and related professional services to complement IBM’s Global Business Services organization and Web application server capabilities for traditional and VoIP network infrastructures. Working together, IBM and Nuance are dedicated to deploying speech technologies to make it easier than ever for enterprises and individuals to engage in commerce, access information and collaborate in broad application domains like customer care, unified messaging and mobile search.
IBM and Nuance are collaborating to address and fulfill the industry specific needs for advanced, automated customer self-service and agent optimization for:
- Automotive
- Banking
- Electronics
- Energy and utilities
- Healthcare and life sciences
- Insurance
- Media and entertainment
- Retail
- Telecommunications
- Travel and transportation
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