IBM has named Nuance its Preferred IBM Business Partner for speech and voice technologies and related professional services. Working together, IBM and Nuance are dedicated to deploying speech technologies to make it easier than ever for enterprises to engage in call center transformations, including using voice biometrics, mobile commerce, and multi-channel customer communications.
IBM and Nuance are collaborating to address and fulfill the industry specific needs for advanced, automated customer self-service and agent optimization for:
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Customer service has never been more strategic. And more companies are relying on superior service as the key to increasing satisfaction, repeat purchases and customer loyalty. Learn how adopting automated speech-enabled customer service capabilities in your contact center can help you build stronger customer relationships.