Avaya is a worldwide leader in enterprise communications. Together, IBM and Avaya deliver one of the most complete contact center solutions in the market, featuring Avaya's best-of-breed communication software and infrastructure with IBM's consulting and implementation services. Our solutions are designed to produce a rapid ROI. Reduce operational risk. Improve business performance.
The Avaya and IBM alliance focuses on these key areas.
- CRM and contact centers-improve the management and efficiency of your contact centers, and realize higher levels of customer satisfaction and loyalty.
- Mobility and unified messaging-provide universal access to the communication tools, information and applications staff rely on to be productive, regardless of where they are or what device they have access to at the time.
- IP Telephony and converged communications-unite all locations, including mobile workers, into a single converged network that can be centrally maintained.
Avaya applications are integrated with IBM WebSphere®, IBM Tivoli® software, IBM DB2®, Lotus Notes®, Lotus Domino®, and Lotus Sametime®, IBM AIX®, Linux, and IBM eServer xSeries® and pSeries® systems. In addition, we have formed a tight linkage between IBM Global Services and Avaya Global Services to provide a complete solution.
IBM and Avaya solutions
Branch convergence from IBM and Avaya
The inability to reach the right expert at the right time. Inefficient use of customer representatives. Inconsistent customer experiences. See how IBM and Avaya can help eliminate these frustrations through the creation of an enhanced branch communications network.
Public safety solutions from IBM and Avaya
Changing times and advancing technology make it more important than ever for public safety agencies to communicate, coordinate efforts and adapt to a new environment. Public safety solutions from IBM and Avaya provide enhanced emergency and non-emergency response capabilities that can help speed performance and save lives.
Unified communications solutions from IBM and Avaya
Office phones. Mobile phones. Personal computers. Handheld devices. Today's workforce has a wealth of devices to help them communicate and do their jobs. But if the devices don't work together seamlessly, they can actually hinder productivity. IBM and Avaya can unify and streamline communications across your enterprise.
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Questions? Contact an IBM alliance solutions specialist.
