Customer service has never been more strategic. And more companies are relying on superior service as the key to increasing satisfaction, repeat purchases and customer loyalty. Learn how adopting automated speech-enabled customer service capabilities in your contact center can help you build stronger customer relationships.
The inability to reach the right expert at the right time. Inefficient use of customer representatives. Inconsistent customer experiences. See how IBM and Avaya can help eliminate these frustrations through the creation of an enhanced branch communications network.
A business intelligence solution from IBM and SAP can help companies quickly make critical business decisions—making for an agile company with information at its fingertips. Use information to innovate. Connect with customers and suppliers. Gain a competitive edge.
The collaborative communications solution from IBM and Cisco can help facilitate improvements in retail operations and enhance network connections between stores, headquarters and customers, while reducing costs and improving customer satisfaction in a security-rich environment.
Your retail customers have many choices when it comes to finding the products they want or need. By presenting one unified brand image across all channels, you can avoid frustrating and disappointing customers who expect to find, buy and return merchandise easily and hassle-free, regardless of how they choose to shop.
Sustaining customer relationships and identifying new markets is integral to your success. How can you control costs and inspire customer loyalty? IBM and SAP can provide the applications, best practices and industry expertise you need to provide personalized service, access to information and integration across channels.
Increase the quality of the customer experience, turn service centers into profit centers, and ensure processes are compliant with regulations. IBM and KANA can help your organization deliver the experience customers want over multiple channels while effectively balancing cost, compliance, and revenue objectives to benefit your business.
Your electronics business must acquire and retain customers in a competitive market. But loyalty is in short supply. IBM and SAP can help you compete with customer-focused strategies, processes and tools designed to help increase loyalty, revenue and profit.
Optimizing your supply chain for speed and flexibility can shorten product cycle times, enhance customer service and ultimately increase profitability and market share. IBM and SAP can help streamline your business allowing you to focus on your products, not your processes, so you can turn great ideas in to profits.
Are you prepared for escalated customer expectations and increased industry complexity? IBM and SAP can help you avoid concerns of lower profit margins and higher employee churn. Regain control of your enterprise, increasing efficiency and profitability.
For all IBM and Cisco solutions, use this link to visit the IBM and Cisco Web site.
IBM and Oracle JD Edwards EnterpriseOne offer businesses a complete suite of modular, pre-integrated industry-specific business applications designed for rapid deployment and ease of administration.
Oracle's JD Edwards World, built for the IBM System i™ platform, provides a reliable, highly functioning, Web-based environment for management of plants, inventories, equipment, finances and people.
IBM and Oracle E-Business Suite offer a fully integrated, comprehensive suite of applications capable of automating virtually any function of your daily business processes.
For all IBM and Oracle solutions, use this link to visit the IBM and Oracle Web site.
The IBM and Oracle alliance unites the recognized market leader in CRM with the largest Oracle integrator and implementer worldwide. Together, we offer companies new opportunities to do CRM right.
IBM and Oracle's PeopleSoft Enterprise applications are designed for the most complex business requirements. They provide Web services integration with multivendor and homegrown applications and can be easily configured and adapted to meet your most unique customer requirements.
For all IBM and SAP solutions, use this link to visit the IBM and SAP Web site.
Wireless mobility holds much promise for midsize businesses. But many challenges exist. Network security concerns. Time-consuming implementation. IBM and Cisco Systems offer a simpler solution. A security-rich, wireless infrastructure with turnkey implementation. At a more affordable price for smaller businesses.
IBM Systems solution for BW accelerator from SAP is an easy-to-deploy, prepackaged solution for near real-time analytics. This solution can help you access and analyze large volumes of business data, providing quicker access to management information for better day-to-day tactical and strategic business decisions.
Are your systems stocking Florida stores with turtlenecks in May and Alaska stores with bikes in December? Base your decisions on near real-time visibility into consumer demand and market conditions to optimize your inventory levels. Merchandising and supply chain solutions from IBM and SAP can help you predict and respond to market changes.
Provide greater public security in buildings, schools or patrol areas using high-quality video with intelligence to alert security staff. IBM and Cisco have joined forces to offer institutions a fully-automated, cost-effective solution for rapid access to and retrieval of video content for mission-critical decision making.
Outbound notification solutions from IBM and Nuance can help utilities deliver great service experiences to customers by providing relevant, timely, personalized information on their terms and by their preferred means—whether it’s by phone, text message or email.
Speed physician response. Give clinicians immediate access to up-to-date patient information. Enable hospital staff to quickly and easily locate and communicate with one another about test results and other critical issues. The physicians' portal solution from IBM and Avaya can empower clinicians to improve patient care.
Changing times and advancing technology make it more important than ever for public safety agencies to communicate, coordinate efforts and adapt to a new environment. Public safety solutions from IBM and Avaya provide enhanced emergency and non-emergency response capabilities that can help speed performance and save lives.
A converged network provides a wealth of opportunities for rich-media conferencing—seamlessly integrating voice, video and Web conferencing capabilities. Make remote meetings as natural and effective as face-to-face meetings with rich-media conferencing from IBM and Cisco.
Will the platform you have today serve your retail business tomorrow? IBM and SAP set out to prove IBM can serve small to large retail businesses running SAP solutions. IBM's dynamic infrastructure can grow as your business grows, providing a robust, powerful and proven foundation for SAP retail solutions.
Intelligently and flexibly manage procurement operations. IBM and SAP offer fresh ideas to unlock business value and promote sustainable financial advantage. By streamlining communication processes you can make more informed, timely decisions and cost-effectively execute supply management, sourcing and procurement.
Intelligently and flexibly manage supply chain and procurement operations. IBM and SAP offer fresh ideas to unlock business value and promote sustainable financial advantage. Optimize business processes to make more informed, timely decisions and cost-effectively execute supply management, sourcing and procurement.
With mergers on the rise, you need to standardize processes and operate globally. IBM and SAP can help you intelligently and flexibly manage supply chain and procurement operations. Optimize business processes to make more informed, timely decisions. And cost-effectively execute supply management, sourcing and procurement.
Office phones. Mobile phones. Personal computers. Handheld devices. Today's workforce has a wealth of devices to help them communicate and do their jobs. But if the devices don't work together seamlessly, they can actually hinder productivity. IBM and Avaya can unify and streamline communications across your enterprise.
IBM and Cisco offer a strategic approach to better, faster patient care in the office, at the hospital or virtually anywhere you treat patients. Our wireless campus solution for healthcare helps clinicians to access complete patient records to review medical histories, prescribe medications, track assets or check on lab tests at the point of care.
Allow your government employees to work more productively in the field and respond to citizens' needs faster. Provide the tools they need to access information anywhere, anytime, reducing the necessity to travel back and forth to headquarters, and enabling more time for problem solving.
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