Tivoli support

IBM Tivoli software helps organizations better manage their IT infrastructure, to more effectively and efficiently deliver IT services. Tivoli software can:

• help ensure IT service continuity - optimizing IT costs by automating reactive IT management processes
• create resilient IT services
• help you improve IT productivity with a predictive approach to IT management
• manage compliance and risk in your IT environment

Many of the business processes supported by Tivoli software are crucial to the success of your business. Whether you are backing up critical files and archiving data to meet regulatory requirements with Tivoli Storage Manager, monitoring the end-to-end health of a critical business system with Tivoli Monitoring or automating the provisioning of servers to support your ATMs with Tivoli Provisioning Manager - high availability is crucial to the success of your business.
The IBM Software Premium Support service has been developed to provide that extra layer of support attention required by these complex, high-availability environments and is available across IBM Software Group. The Tivoli customer support organization participates in this cross-brand offering, which includes:

• Proactive support: anticipating issues that could cause instability with the environment and assisting the customer in determining how to avoid them
• Skill sharing: providing opportunities for the customer to build technical knowledge to perform efficient problem determination, avoid user-caused outages, and manage the environment more effectively
• Problem management: bringing together knowledge of the customer's particular environment and knowledge of Tivoli technology to work efficiently toward resolving problems that do arise

IBM Software Premium Support is available for all Tivoli products.
More information about how to take advantage of the IBM Software Premium Support cross-brand service for Tivoli products can be found at the Software Premium Support services site