IBM Social Business



Connecting people for competitive advantage

"Now we have a portal that connects all of our employees, even those working remotely. It’s a capability many of our competitors don’t have…"

Frank Gullo, Director of Digital and Mobile Strategy

The business need

As part of a strategic review, Superior Group executives discovered that employees worldwide felt disconnected from headquarters, regional offices and each other. Those working remotely had limited access to co-workers and company apps. The main method of collaboration was inefficient email, challenging IT staff to manage a growing store of attachments. These factors inhibited the company from achieving its productivity goals.

Superior Group
Superior Group

The solution

In response, Superior Group moved to become a social business by connecting employees with fluid options for conversation, file sharing and social collaboration. After investigating solution alternatives, IBM emerged as a clear leader. By deploying IBM® Sametime® and IBM Connections social business software, the company empowered employees to communicate, collaborate and network from any location at any time.

The benefit

Employees have welcomed the new platform. Instant messaging and mobile access have improved their engagement with headquarters and each other, and social tools—such as file sharing, communities, blogs and wikis—have increased productivity. Fewer emails make data easier to manage. Grassroots collaboration in communities has begun to improve new-hire training and other business processes. Ideation blogs are causing innovative and creative ideas to surface. These benefits are helping Superior Group achieve innovative leadership in workforce solutions.

Blogs are causing innovative and creative ideas to surface.

About Superior Group

Founded in 1957, Superior Group provides agile workforce productivity solutions focused on people, process and project outsourcing. Headquartered in Williamsville, N.Y., Superior has some 500 direct employees and maintains offices throughout North America, as well as in South America, Europe, and Asia.

Learn more about how this social business is thriving

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