Workforce communication and training
The business need
AMD surveyed its sales force regarding its current learning program and discovered its sale team learned best through collaborative work with teams, conversations and meetings with peers, various sales tools, networks, and formal training. As a result, AMD turned to IBM for a solution would support content management while bringing together structured training and social interaction to create a comprehensive platform for collaborative learning.
AMD implemented our Social Learning Management System—IBM Kenexa LMS—on Cloud as part of a larger program called SalesEdge.
In order to reduce the amount of time the sales staff needed to search for the right content, AMD’s Customer Group University (CGU) needed a system to consolidate the information from 39 existing product marketing and sales intranet sites within the company. As a result, the group designed a special intranet site geared toward providing quick access for the sales staff. Information was condensed to 6 pages (based around 4 existing product lines) and had a flat navigation structure.
The IBM solution helped reduce the time sales staff searched for content, and the training helped them become more effective on the job.
The new program reduced the time it took sales staff to search for product training, sales-related content and answers to product–related questions from 8.5 hours each week to 5.5 hours per week. Over time, this saved the company valuable resources and enabled the sales staff to spend more time face–to–face with customers. AMD also exceeded its goal to have an overall training completion percentage of 60 percent.
Retailers lost up to
in 2010 due to online customer experience problems
AMD is a semiconductor design innovator leading the next era of vivid digital experiences with its groundbreaking AMD Accelerated Processing Units (APU) that power a wide range of computing devices. AMD’s server computing products are focused on driving industry-leading cloud computing and virtualization environments.
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