I want to know what motivates customers...

Deliver relevant experiences and measure the value of each engagement across channels.

Engage customers via digital experiences

Social Collaboration

An integrated set of tools that enable real-time knowledge-sharing, increased productivity and faster innovation.

IBM Verse

IBM Connections

IBM Domino

IBM Sametime

Go to product

Cultivate customer relationships

Marketing

Design personalized experiences and cultivate strong customer relationships by executing across channels, devices and time.

Digital Marketing

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Personalize marketing

eCommerce and Merchandising

Deliver personalized commerce experiences across every channel. Learn more about Omni Channel Merchandising, B2B Commerce and B2C Commerce.

eCommerce and Merchandising

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I need to know my customers better...

So I can deliver personalized experiences and create customer-centric growth strategy.

Create authentic interactions

Social Collaboration

Improve business processes by changing the way your workforce interacts. IBM collaboration software can change the way you identify, engage and create new market opportunities.

IBM Verse

IBM Connections

IBM Domino

IBM Sametime

Go to product

Know your customers

Predictive business intelligence

Broad analytics and behavioral science capabilities that turn customer data into valuable insights.

Predictive analytics

Business intelligence

Capacity Management Analytics

Predictive Maintenance

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Deliver relevant customer experiences

eCommerce and merchandising

Deliver personalized commerce experiences across every channel. Learn more about Omni Channel Merchandising, B2B Commerce and B2C Commerce.

eCommerce and Merchandising

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I need to drive innovation and grow revenue...

With tools that improve productivity, enable collaboration and generate data-driven insights.

Share knowledge to improve results

Social business consulting and solutions

Strategies, business processes and best practices to drive organizational change.

Social Business Strategy

Consulting and Solutions

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Balance efficiency with performance

Social Collaboration

Improve business processes by changing the way your workforce interacts. IBM collaboration software can change the way you identify, engage and create new market opportunities.

IBM Verse

IBM Connections

IBM Domino

IBM Sametime

Go to product

Gain Valuable insights

Predictive business intelligence

Broad analytics and behavioral science capabilities that turn customer data into valuable insights.

Predictive analytics

Business intelligence

Capacity Management Analytics

Predictive Maintenance

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I need to support social technologies...

That integrate existing business processes and enable innovation while protecting my organization.

Infuse processes with social technologies

B2B integration

Simplify and automate process integration with partners and suppliers.

B2B Integration

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Gain valuable insights

Predictive business intelligence

Broad analytics and behavioral science capabilities that turn customer data into valuable insights.

Predictive analytics

Business intelligence

Capacity Management Analytics

Predictive Maintenance

Go to product

Keep intellectual capital safe

Securing Social business

Holistic measures that address security vulnerabilities and proactively anticipate and respond to threats.

Data security

Network Protection

Identity Fraud

Counter Fraud

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I need to create a more responsive, citizen-focused organization...

Promotes engagement and collaboration, improving transparency and trust.

Create a citizen-centric organization

Social business consulting and solutions

Strategies, business processes and best practices to drive organizational change.

Social Business Strategy

Consulting and Solutions

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Help your workforce streamline

Smarter care and social programs

Get a citizen-focused social platform that uses analytic tools to improve program outcomes.

Social Program Management

Care management

Health and social analytics

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Connect employees and raise transparency

Social collaboration

An integrated set of tools that enable real-time knowledge sharing, increased productivity and faster innovation.

IBM Verse

IBM Connections

IBM Domino

IBM Sametime

Go to product