Social Business

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business works

Discover how people are embracing social business to become more engaged, transparent and nimble in their daily work.

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Human Resources

Watch how IBM Intranet Experience Suite helps empower your employees

Empower your employees and improve business efficiency for HR

Watch how the IBM Intranet Experience Suite helps simplify employee web experiences by delivering engaging, socially-infused solutions to enable HR Executives.

Marketing

Greenwell leads by becoming social

Greenwell leads by becoming social

See how Greenwell, a fictional organization based on real customer scenarios, uses the IBM Platform for Social Business to gain competitive advantage.

Sales

Eliminating the guesswork

Eliminating the guesswork

Discover how a collaborative community platform helps teams stay on top of tasks and share ideas in this fictional scenario based on real customer usage.

Customer Service

Improve your customer service

Improve your customer service

Learn how solutions like IBM Customer Experience Suite helps streamline social channels and build better customer relationships.

Product and service innovation

IBM Social Business - Social Platform for Cemex

IBM Social Business - Social Platform for Cemex

Based on insights from over 700 senior HR leaders from around the world, this study reveals a global workforce growing more diverse and dispersed.

Banking

Banking

GAD

Watch Jeorg Dreinhoefer explain how GAD transforms customer reach through social collaboration in the cloud. GAD uses Bank 21, a browser-based solution in a private banking cloud to stay closer to customers.

Banking

Signature Mortgage Bank

Learn how Signature Mortgage is using the integrated services of IBM SmartCloud Engage and Silanis eSignLive to increase revenue while reducing time and cost of doing business.

Banking

TD Bank

Wendy Arnott, VP of Social Media and Digital Communications at TD Bank Group, explains the competitive advantages the global bank has derived by embedding social capabilities in its business processes.

Banking

TD Bank

IT Columnist Lenny Liebman interviews TD Bank's Wendy Arnott and Glenda Crisp to understand their strategy and objectives to combine their enterprise content with their social business using the IBM Connections Content Edition.

Education

Berlitz unlocks the strength of crowdsourcing

Education

Berlitz taps intelligence of global workforce for best product quality

Portal, social networking and real-time communication help pool knowledge and skills.

Education

Berlitz

Learn how IBM's global collaboration software enables Berlitz to produce higher quality educational products in one third of the time.

Education

FIDM

Roxanne Reynolds-Lair, CIO at FIDM Fashion Institute of Design, describes the social solutions that have enabled nimbler, more engaged student interaction.

Education

Novgorod State Universitys

Learn how IBM is helping this university in Russia connect teachers and students and enable idea sharing, deeper understanding and multilingual collaboration across campuses worldwide.

Government

Government

Australian Bureau of Statistics

See how the Australian Bureau of Statistics inspires better work and generates greater insight by connecting its employees socially.

Read about the City of Fort Worth and their crowdsourcing success

Government

City of Fort Worth

IBM and UnifiedEdge make Fort Worth emergency responders more collaborative.

Government

City of Dubuque

A US city experiences a significant reduction in water consumption through a Smarter Cities Sustainability project and IBM software to create a citizen-driven, cloud-based solution.

The City of Dubuque practices socially responsible business

Government

City of Dubuque

See how the City of Dubuque used cloud and analytics to help in water leak detection and awareness in this Smarter Planet solution.

Government

RioCard

RioCard uses social business technology to reinvent the use of public transportation in Rio de Janeiro.

Learn about Victoria's Department of Justice and their cloud-based intranet platform

Government

Victoria, Australia Department of Justice

This cloud-developed intranet platform integrates diverse portfolios for Victoria's Department of Justice.

Government

Windsor-Essex, Canada

Kristina Verner, Director of R & D for University of Windsor's Centre for Smart Community Innovation, discusses creating exceptional web experiences for citizens and businesses.

Healthcare

Healthcare

Colleagues in Care

Colleagues in Care uses IBM SmartCloud Engage services to allow healthcare professionals to collaborate worldwide.

Healthcare

Chilean Red Cross

Learn how the Chilean Red Cross (Cruz Roja) uses IBM SmartCloud collaboration solutions to respond rapidly to crises and provide more effective humanitarian relief.

Healthcare

Premier

Denise Hatzidakis, CTO of Premier Healthcare, shares how Premier uses social business tools to drive performance improvement in healthcare.

Healthcare

Presbyterian Healthcare

Listen to Doug Johnson (Presbyterian Healthcare) and Mihnea Galenteau (IBM) talk about how Presbyterian Healthcare Services made process innovation social in healthcare to decrease medical errors and increase efficiency.

Healthcare

SXC Health Solutions

Listen to Scott Schrader from SXC Health Solutions, speak at IBM Connect 2012 describing their unique approach to social business and how they built trust with customers by creating exceptional online experiences.

Insurance

Insurance

Celina Insurance

Rob Schoenfelt, SVP and CIO of Celina Insurance Group, explains how IBM Sametime helped improve employee productivity and customer satisfaction while also creating a more collaborative corporate culture.

Insurance

Standard Life

Watch Kevin O'Shaughnessy, Group Digital Director at Standard Life, share insights on creating exceptional web experiences that streamline services and support interaction among customers, advisors and employees.

Manufacturing

Celestica Insurance built responsiveness through a collaborative, adaptive partnership with IBM

Manufacturing

Celestica streamlines SAP application development

"With IBM’s assistance, we have delivered increased productivity…and lowered costs while experiencing significantly higher user adoption rates." - Arpad Hevizi, VP of Supply Chain IT Solutions

Manufacturing

Cemex

Gilberto Garcia, Director of Innovation at CEMEX, explains how his company's need for a global online collaboration platform led to the creation of Shift, an internal social network based on IBM Connections.

Manufacturing

Electrolux

Watch Ralf Larsson, Director of Employee Online Engagement, discuss how Electrolux chose IBM social software to connect its workforce in 60 countries.

Manufacturing

Omron

IBM expert Gary Dolsen introduces Michel Min, Head of Strategic Communication and eMarketing at Omron Corporation, to describe the benefits of integrating systems with IBM's Customer Experience Suite.

Omron

Manufacturing

Omron Europe launches next-generation intranet experience

Exceptional employee web experience streamlines processes, improves productivity.

Manufacturing

Rheinmetall

Markus Bentele, Corporate CIO for Rheinmetall, explains how IBM collaboration tools helped his Germany-based company overcome issues of cross-border collaboration and communication, both internally and externally.

Manufacturing

Ricoh Improves Business Processes with SmartCloud Engage

Learn how SmartCloud Engage is helping Ricoh realize greater efficiency in product planning, share information and adopt a new work style.

Ricoh finds greater efficiency in product planning in the cloud

Manufacturing

Ricoh generates new ideas with lateral communication on a global scale

Using IBM SmartCloud Engage services, the company reengineers work processes for greater collaboration.

Professional services

Professional services

aatranslations

Learn how aatranslations uses the guest model in IBM SmartCloud Engage Cloud Collaboration Services to work with translators and customers globally.

George P. Johnson

Professional services

George P. Johnson Ltd. increases productivity through collaboration

Event management firm improves team performance in Japan using IBM SmartCloud Engage cloud-based services.

Professional services

LaVan and Neidenberg

Learn how law firm LaVan and Neidenberg implemented IBM social software and analytics capabilities to improve its claim-processing system and better serve its client base of disabled veterans and social security claimants.

Professional services

Perficient

Learn how IBM business partner Perficient leverages IBM social software to address its customers' security needs while helping employees communicate outside of their organization.

RealConnections

Professional services

RealConnections thrives with integrated CRM and Social Business solution

SugarCRM with IBM SmartCloud Engage helps find and engage customers.

Professional services

Sogeti

Erik van Ommeren, Director of Innovation at Sogeti USA, LLC, describes why his global IT consulting firm chose IBM social software to solve collaboration challenges of a dispersed, international base of employees and clients.

Learn from social business model VCC

Professional services

VCC penetrates new markets

Construction firm VCC empowers project managers with a social collaboration solution from IBM that contributes to a 40 percent year-over-year increase in new business.

Retail

Retail

LeasePlan

Wim de Gier discusses how IBM Social Collaboration Solutions enabled LeasePlan Corporation to harness social media and collaboration capabilities.

Retail

Cars.com

Discover how Cars.com harnesses the power of social tools to help customers make informed purchase decisions.

Retail

Lowe's

Chris Cassell, Director of Future Planning, Integrated Workforce Experience at Lowe's, shares best practices on becoming social to generate new ideas and foster innovation.

Retail

Russell's Convenience

Retailer Russell's Convenience uses IBM SmartCloud Engage collaboration services to enable more seamless, transparent communication.

Discover how Russell's Convenience connects 25 stores in the cloud

Retail

Russell’s Convenience goes social to streamline operations

Using IBM SmartCloud Engage, people collaborate in the cloud on issues affecting 25 stores.

Retail

Slumberland

Jamie Page, CIO, and Brian Larson, Process Guru from Slumberland, discuss collaborating through WebSphere Portal.

Retail

Slumberland

Jim Engelking from Genus Technologies explains how Slumberland developed a social content strategy to improve sales effectiveness and reduce costs.

Learn from the Amadori social business case study

Retail

Amadori launches interactive mini-sites

With the help of IBM Business Partner Tecla, Amadori used IBM Web Content Management to create and manage content for four product-based mini-sites.