Offering (product or solution) specific technical information and specifications can be found under the "Technical" tab on each offering's overview page. To locate the overview page for a specific offering, simply enter the name of the offering or the vendor in the IBM Smart Market search box at the top of this page, then click on the "Search" button. From the resulting list page, simply click on the title of the offering you're interested in to access its overview. General questions regarding IBM products may be posted in the New customer discussion forum. Additional pre-sales guidance is available on the "Making a purchase" FAQ page.
Answers to many questions regarding setup and installation, or other usage questions, may be found on each offering's overview page. To locate the overview page for a specific offering, simply enter the name of the offering or the vendor in the IBM Smart Market search box at the top of this page, then click on the "Search" button. From the resulting list page, simply click on the title of the offering you're interested in to access its overview.
For assistance with IBM hardware, you can search for answers in the IBM Smart Support knowledge base.
Technical Support contact information for the offerings (products and services) available in the Marketplace can be found on each offering's overview page. To locate the overview page for a specific offering, simply enter the name of the offering or the vendor in the IBM Smart Market search box at the top of this page, then click on the "Search" button. From the resulting list page, simply click on the title of the offering you're interested in to access its overview. Offering-specific technical support contact information can be found under the "Support" tab.
If you are unable to solve your problem by contacting the vendor, or if you have a problem with IBM hardware, you can search for solutions to your problem in the IBM Smart Support knowledge base. If you do not find a solution there, you can use the "Ask Support" tab in the knowledge base to open a problem ticket. The IBM Smart Support Team will then review and respond to your submission with a solution to the problem, or guidance on how you can obtain appropriate expert for help.
Please direct your questions to the phone number or Web site provided on your order confirmation or invoice.
You can provide feedback regarding an offering on the offering's overview page. To locate the overview page for a specific offering, simply enter the name of the offering or the vendor in the IBM Smart Market search box at the top of this page, then click on the "Search" button. From the resulting list page, simply click on the title of the offering you're interested in to access its overview.
You can also help shape the IBM Smart Business experience by telling us what you think about the website and the offered solutions by sharing your ideas in our Your feedback forum. This forum is moderated by IBM Smart Business professionals, and you input will aid us in improving your Smart Business experience.
Within the packaging, you will receive an order receipt that should contain information on how to report damaged merchandise or return a product.
