IBM Smart Market customer support and FAQs

Go to the home page and use any of the four different options to browse our products (by industry, by type of solution, by business department or by business size). This will take you to listings for products that may fit your needs. For more help, contact an IBM representative, who can suggest products to consider. (See box at right, “Speak with an IBM rep.”) You can also post questions to any of the product forums or blogs, or use the “Product Q&A” feature in any product listing.

You can contact an IBM representative, who is well versed in the needs of small and mid-sized businesses. We can be reached via phone or e-mail (See box at right, “Speak with an IBM rep.”). In addition, you will find detailed information (including customer ratings and reviews) within each product listing, and you can learn more by participating in the community forums and blogs.

To make a purchase you can contact an IBM representative, who will direct you to the IBM product expert or appropriate IBM Business Partner to take your order. Look for the link within “Speak with an IBM rep” on the right side of this page.

For site help, e-mail us at smcindia@in.ibm.com or call us at 1-800-425-6666 or +91 80 2678 8940.

Yes. The IBM representative, who is familiar with the needs of small and mid-sized businesses, can quickly direct you to the products that are most appropriate for your business. If you have questions about a product or service, contact us via telephone, e-mail or chat online with us. (See “Speak with an IBM rep” on the right side of this page.) You will also be able to access information through the discussion areas (blogs, forums and “Product Q&A”) that are posted within the individual product listing pages. There you can pose questions to IT experts and your peers and read product ratings and reviews.

You can find product information in the listings within the marketplace. There, you can get information and downloadable documents about the application. If you have questions, you can also participate in forums and blogs or post a question to product experts through “Product Q&A,” all accessible on the product page. For more general questions and advice, contact an IBM representative via telephone, e-mail or live chat. (See contact information noted on the right.)

If you would like to purchase a listed product or service, contact us via telephone, e-mail or live chat. (See “Speak with an IBM rep” on the right side of this page.) The representative will connect you to the appropriate IBM Business Partner, who can take your order.

IBM Global Financing offers a full range of financing options for your IBM Smart Business purchases, including leases and loans at competitive, below-market rates, with terms up to 60 months. You can finance both IBM and non-IBM hardware, software and services, including networking hardware, in amounts as small as Rs. 1,00,000.00. You can request financing from IBM through your local IBM Business Partner. Once you submit a request, credit approval and a contract can be turned around in as little as 24 hours.

IBM Smart Business solutions eliminate much of the complexity that comes with separate purchases of hardware and software. For starters, any application you find in the Smart Market has been pre-tested to run smoothly on standardized IBM Smart Cube hardware. Your IBM Smart Cube arrives already pre-loaded with several security-rich, back-office applications designed for growing companies. Your industry-specific and other applications then install themselves automatically. A single, built-in IT control center then automates many of the administrative tasks you would normally have to do manually. Finally, with IBM Smart Business, you'll have a single point of contact if your ever need help with any aspect of either hardware or software.

Offering (product or solution) specific technical information and specifications can be found under the "Technical" tab on each offering's overview page. To locate the overview page for a specific offering, simply enter the name of the offering or the vendor in the IBM Smart Market search box at the top of this page, then click on the "Search" button. From the resulting list page, simply click on the title of the offering you're interested in to access its overview. General questions regarding IBM products may be posted in the New customer discussion forum. Additional pre-sales guidance is available on the "Making a purchase" FAQ page.

Answers to many questions regarding setup and installation, or other usage questions, may be found on each offering's overview page. To locate the overview page for a specific offering, simply enter the name of the offering or the vendor in the IBM Smart Market search box at the top of this page, then click on the "Search" button. From the resulting list page, simply click on the title of the offering you're interested in to access its overview. For assistance with IBM hardware, you can search for answers in the IBM Smart Support knowledge base.

Technical Support contact information for the offerings (products and services) available in the Marketplace can be found on each offering's overview page. To locate the overview page for a specific offering, simply enter the name of the offering or the vendor in the IBM Smart Market search box at the top of this page, then click on the "Search" button. From the resulting list page, simply click on the title of the offering you're interested in to access its overview. Offering-specific technical support contact information can be found under the "Support" tab. If you are unable to solve your problem by contacting the vendor, or if you have a problem with IBM hardware, you can search for solutions to your problem in the IBM Smart Support knowledge base. If you do not find a solution there, you can use the "Ask Support" tab in the knowledge base to open a problem ticket. The IBM Smart Support Team will then review and respond to your submission with a solution to the problem, or guidance on how you can obtain appropriate expert for help.

You can provide feedback regarding an offering on the offering's overview page. To locate the overview page for a specific offering, simply enter the name of the offering or the vendor in the IBM Smart Market search box at the top of this page, then click on the "Search" button. From the resulting list page, simply click on the title of the offering you're interested in to access its overview. You can also help shape the IBM Smart Business experience by telling us what you think about the website and the offered solutions by sharing your ideas in our Your feedback forum. This forum is moderated by IBM Smart Business professionals, and you input will aid us in improving your Smart Business experience.