First National Bank of Omaha eyes innovative self-service
First National Bank of Omaha (FNBO) wanted to create a new kind of branch that would raise the bar on customer engagement and satisfaction—and maintain its 150-year track record as a service innovator. Using new sensing technology developed by IBM Research, FNBO built a first-of-a-kind customer self-service solution that sets a new standard for providing an engaging retail banking experience.
The centerpiece of this futuristic branch is powered by IBM Everywhere Branch Optimization, which uses a projector, advanced optics and "actionable" camera to project the image of a display on any two-dimensional surface that, when touched, can trigger actions without the wiring typically associated with traditional terminal-based touch screen displays. Other banking technology and services include iris scan technology to give customers instantaneous, touchless access their safe deposit boxes and on demand ATM/debit cards.
The branch of the future has helped FNBO improve customer satisfaction and strengthen customer relationships through a more engaging banking experience. Customer growth is 30 percent over target, with expected deeper penetration among younger, technologically savvy banking customers.
DTCC grows while keeping the market grounded
The Depository Trust and Clearing Corporation (DTCC) provides custody and asset servicing for 3.5 million securities issues from the United States and 110 other countries and territories, valued at $28 trillion.
DTCC has achieved the lowest cost of any service provider in the world, which gives it a decisive advantage in its efforts to penetrate emerging market opportunities worldwide. Of the many new challenges arising from this growth strategy, the most important was the need to meet the increases in transaction volumes associated with new service offerings, while maintaining the 100 percent system reliability that had made DTCC a key pillar in the stability of the U.S. capital market.
IBM provided DTCC with banking technology that included a single console to manage its storage infrastructure, which helped the company reduce the time taken to respond to alerts, as well as the demand on technical resources. The company experienced a 77% increase in overall transaction processing capacity after IBM re-architected its core processing infrastructure. The project enabled the organization to enhance its already world-leading transaction capabilities, handling three times the highest volume ever recorded.
Bank of Russia expands services by reducing data centers
As the central bank for the Russian Federation, the Bank of Russia serves the interests of the state, the Russian people and private businesses. With a variety of local payment processing systems running on more than 200 distributed servers in 74 data centers across 11 time zones, the bank faced significant challenges in terms of operational efficiency, technical support and security.
IBM helped Bank of Russia migrate to a new shared architecture that was split between two data centers. This banking technology is an excellent example of what IBM has positioned as the new enterprise data center: an efficient, simplified, virtualized, highly resilient set of shared resources capable of responding dynamically to business demands.
Payment processing costs have been reduced by 95 percent, saving US$400 million per year. Server and data center consolidation creates further savings on hardware and software licensing, maintenance and electricity and increases security. And workload for technical staff has been reduced by 85 percent.
SBI Sumishin launches Japan's first Internet-only bank
In Japan, competition in the Internet banking business has been intensifying. In this environment, SBI Sumishin Net Bank, Ltd. aimed to bring to market a broad product lineup in a shorter period than other financial institutions. To achieve this goal, the bank needed to meet strict technical standards imposed on Japanese financial institutions, while seeking a competitive advantage. Sumishin asked IBM Japan to develop a totally new Internet banking platform—not to construct one based on existing assets.
IBM designed a customer-centric core banking technology solution that enabled real-time interaction with the e-trade securities system, handles eight different currencies, account settlement service in dollars (a first for a Japanese bank), and includes loan simulations.
The solution helped Sumishin Net Bank acquire about 45,000 customers within two months of launch. By utilizing IBM's application development capabilities, SBI was able to deliver new services faster than competitors based on the cutting-edge solution.
Go watch the video to find out how IBM helped SBI Sumishin reduce the cost of system maintenance and operation, while delivering high quality services.