IBM Passenger Service System Integration Platform
Declining customer satisfaction due to outdated, inflexible passenger service systems
Faced with declining customer satisfaction and economic pressures, travel and transportation organizations are looking for ways to modernize their passenger service systems. Yet many reservations systems are connected to dozens of third-party applications and industry services, and solution integration can be a challenging undertaking. You need a well-designed approach that enables you to integrate the numerous business systems that share data and processes with core reservation programs into a flexible platform.
Respond more quickly to customer needs through a flexible, integrated platform
IBM’s passenger service system integration platform offers a structured, managed interface layer that abstracts the reservations system interfaces into a flexible, message-oriented environment that can help you respond more quickly to customer needs.
Key components include:
Improving customer satisfaction
Our passenger service system integration platform can enable easier access and a single view of critical data to help you improve customer service. It also:
Facilitate increased flexibility and responsiveness
IBM provides the passenger service system integration platform offering, a modern, structured environment built on SOA messaging standards that enables integration of the reservation system to commercial and operational systems through standardized service calls. We have extensive experience implementing reservation systems for airlines, rail and hotel companies around the world. We bring time-tested methodologies and large-scale project management experience to handle complex conversion projects with the flexibility to adapt to specific scenarios and customer needs throughout the project life cycle.
Our offering features: