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IBM Intelligent Operations Center
Growing population and aging infrastructure
Populations levels are climbing and urban infrastructure growth has not kept pace. But citizens still expect certain performance levels for services such as public safety, transportation, power and water. The growing population coupled with required infrastructure work creates an increased service demand if service quality levels don’t drop. Add in static―or even declining budgets―and the challenge facing city leaders becomes clear. Fortunately, IBM can help you maximize your existing resources and realize real performance gains without undertaking a massive infrastructure expansion plan.
The power of intelligent, integrated information
Your community is awash in information. Your departments possess data like road locations, traffic devices and signs, utility locations, water and sewer routes, emergency personnel data, and a catalog of managed assets. But are you making the most of your data? What if you could interconnect and exploit all that information so every municipal department could more efficiently respond to citizen requests? And what if those same departments could anticipate needs and address them before the public recognized the need?
IBM® Intelligent Operations Center for Smarter Cities® provides the IT foundation you need to take advantage of your valuable information—without overloading already taxed staff. It does this by automating the sharing of data across different departments and agencies within your jurisdiction. Using that shared data will help you coordinate resources to provide streamlined response and resolution to citizen requests such as traffic signal timing, water pressure, or power outages. And it can even help you anticipate these needs and proactively solve them before they occur―allowing you to minimize disruptions to the public.
Improved efficiency and public satisfaction
Governments worldwide have realized that the Intelligent Operations Center can help manage municipal services more efficiently while providing a higher level of service. Integrating multiple exceptional components, the Intelligent Operations Center has allowed these organizations to:
- Increase staff efficiency by using a unified situational view across all departments and agencies in the city.
- Lower direct costs by streamlining the management of resources and assets.
- Elevate public satisfaction due to visibly improved performance.
- Reduce unplanned service disruptions by proactively managing the infrastructure.
- Boost staff satisfaction by facilitating real-time collaboration.
Easy-to-use solutions. Scalable and powerful.
The Intelligent Operations Center integrates a variety of municipal data resources into a single, cohesive view. Because the Intelligent Operations Center is also easy to use and scalable, you can be confident that it can help you:
- Quickly assess the status of assets and their impact on particular services using built-in mapping capabilities that provide at-a-glance locations of key assets.
- Rapidly identify the most pressing infrastructure issues with automatically generated high level heat maps that present those issues geospatially.
- Provide an integrated, available anywhere dashboard view of resource needs and availabilities so decision makers can quickly match available resources with needs.
- Access the entire range of tools regardless of your organization's current or planned IT infrastructure or staffing through both on-premise or cloud-based deployment models.