Analytics allowed Centerstone to manage its data better and help more doctors and patients.
Like the overall healthcare industry, the behavioral healthcare landscape is quickly changing. Organizations like Centerstone must provide top-level care, while meeting stringent reporting and insurance requirements. To help Centerstone provide healthcare and substance abuse treatment to 70,000 patients in both Indiana and Tennessee, its sister organization, Centerstone Research Institute (CRI), takes on much of its operational responsibility.
Tom Doub, now CRI’s chief executive officer—who has a PhD in clinical and quantitative psychology—and Casey Bennett, CRI’s chief data architect, each were familiar with the power of analytics despite their different backgrounds. They realized that by employing the data already being generated, they could develop predictive models to help guide clinicians to the best treatments for individual patients. Doub and Bennett created an integrated analytics team to embed intelligence into Centerstone’s clinical decision-making practices.
Their approach quickly succeeded, and now, with the same number of clinical staff, Centerstone is able to provide about 30 percent more patient care. In making business information more transparent to clinicians, CRI managers were surprised to find an improvement in data quality and a 25 percent increase in treatment plan compliance.
“By becoming more data driven, we’ve strengthened our ability to adapt to the direction that we see behavioral healthcare going in and, more importantly, our ability to provide the best outcomes for our patients.”
— Tom Doub, CEO, Centerstone