UPMC Video Transcript
Liz Concordia, UPMC Executive Vice President and President, Hospital and
Community Services Division
Tami Minnier, UPMC Chief Quality Officer
David Scharbaugh, President, SmartRoom
TEXT: Smart is…hospital rooms that recognize caregivers
TEXT: SmartRoom is a first-of-a-kind-innovation developed by Pittsburgh-based
healthcare provider, UPMC
TEXT: Where caregivers leverage technology to reduce medical errors and improve
TEXT: Using intuitive in-room touch screens to verify patient information and care
Concordia: Healthcare has changed dramatically over the past decade, in that many
hospitals across the country and health systems have implemented Electronic Health
Records and as a result of that, we are all swimming in data. And the real challenge is
how do you actually take that data and utilize it in a manner that actually helps us
provide care for the patients.
Minnier: The opportunities are actually endless so we look at here within our
organization what are the greatest patient care problems, issues, concerns that we are
actually trying to solve and how can the technology help us do that.
SmartRoom at UPMC is one of our proudest innovations. It really is a topic that grew
out of a real problem.
Dave and I were in a meeting and we were talking about a serious event, and the
serious event was a patient with a latex allergy. How could the latex allergy be written
all over this patient’s medical record but still caregivers walk in and not be aware of it?
Scharbaugh: The chief nursing officer was discussing this error. And he kind of went
down the path of saying, “This nurse didn’t follow the proper policy,” which is very true.
But by the same token, that can't be our answer to the problem is to tell nurses “work
harder; be more careful. If the computer system knows the answer, why do we have to
fetch? Why doesn’t that information come to the caregiver in the context of their work?
Concordia: So that’s how SmartRoom was born. How can we actually take the data,
simplify it, push it out to the caregiver so that we make it easier for the caregiver to do
the right thing.
Scharbaugh: In the patient room, there are two components. The patient’s television,
serves as a SmartRoom portal. And so the patient uses their nurse call system to
interact with the SmartRoom.
Scharbaugh: On the caregiver side, which is really the beating heart of this product,
there is a touch-screen in the room. When that healthcare worker walks into the room,
they are wearing a tag; it's integrated into their ID. And the room recognizes the tag, and
then we automatically serve up information on this touch-screen.
Concordia: It takes the data from the electronic record that’s important to the nurse, the
input and output, the blood pressure; the last time the patient had a medication.
Scharbaugh: And the caregiver also is presented with the tasks that are due for that
patient at that time.
Concordia: As a result of the SmartRoom, we have seen a 60% reduction in the time
required to document tasks.
Scharbaugh: SmartRoom is the future of healthcare because it simplifies workflow for
people on the frontline. It’s a game-changing technology and solution that also engages
the patient in their care.
Minnier: If you look at the patient satisfaction data from the areas that have implemented
SmartRoom, scores have increased significantly. Their score moved from 60 to 67,
which represented a percentile increase from about 20 up to the 50th percentile.
Minnier: We are thought leaders because we didn’t just take the tools and implement
them, we took the tools and we said how do we really then use them to transform
practice. And that’s what’s different.
Scharbaugh: IBM is really helping us take this product to market, create a bulletproof
software, developments process, as well as support the installation and integration with
Concordia: You sometimes need to stop and say, “How can I do things differently today
to shape tomorrow?” And that’s what innovation is about; that’s what UPMC is about,
and that’s where we are going.
By studying nursing workflows and integrating them with clinical decision support and patient records, UPMC created the SmartRoom solution.
- Instrumented: In-room sensors authenticate nurses and staff, while displaying relevant patient information on the wall.
- Interconnected: SmartRoom connects UPMC's clinical knowledge base with best practices, in real time, for nurses attending patients.
- Intelligent: Algorithms developed by UPMC clinical staff prioritize nursing tasks and help ensure the right treatment at the right time.