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The Smarter Planet Leadership Series celebrates the forward thinkers who embraced change and put innovation to work in their organizations, their industries, their world. They each formed a vision, built constituency and transformed the business model. Here are their stories:



Featured stories


  • XO Communications

    Predictive analytics increase client retention and turn happy customers into advocates



Smarter Planet Leadership Series case studies


Outcomes of XO Communications´churn prevention solution: 47% reduction in customer churn rates. Us$15 million in revenue protected due to reduced churn. Improved client satisfaction and relationships.


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How leaders use analytics

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Thoughts from a smarter planet