Centerstone Research Institute video transcript
Interviewee: Casey Bennett, Data Architect, Centerstone Research Institute
Tom Doub, Chief Operating Officer, Centerstone Research Institute
Tom Doub: The field of behavioral health is essentially a specialty healthcare environment, our focus is on dealing with people who have mental health and substance use problems, things like; depression, schizophrenia. These issues are so common in the United States today that virtually no one is untouched.
Casey Bennett: The problem we have in modern areas is information overload. It’s not that we don’t have the information we need to do these things it’s that what are you supposed to pay attention to?
Tom Doub: In the past, the doctor-patient experience at Centerstone would have been driven primarily by the expertise and the knowledge of the doctor that you might go to. You wouldn’t be guaranteed that you’d have even the same access to care in one clinic versus another because they might have been run differently.
Casey Bennett: Data is not information. Information is data that has meaning attached to it. In order to get there you have to do something with it, you have to transform it.
Tom Doub: Several years ago I came together with our vice president for quality improvement and our CIO and we combined resources, essentially putting all of the staff together into one group, our analytics team to help sort of bridge the divide there and build a united front. And what we’ve been able to do through developing some of these support tools for staff is begin to make things more transparent. We began working with the predictive modeling tools and modeler and built an algorithm that would tell us which services are likely to work best for which individual.
Casey Bennett: And part of that was using IBM SPSS modeler and statistics to begin to transform our data into the actionable information that we’re talking about. Really taking those tools and beginning to understand the patterns that exist. When you begin to understand those things, those probabilities of outcomes in a very precise way and you can then begin to individualize them to particular patients.
Tom Doub: Which ultimately, I think is one of the great opportunities, not just for behavioral healthcare but all of healthcare as we move forward. So with the same number of clinical staff that we had when we started this effort we’re now able to provide about 30% more care.
Casey Bennett: That is basically been by reducing the administrative burden on them, which translates to millions and millions of dollars. We’ve seen a 25% increase in treatment plan compliance.
Tom Doub: When we started this, people on average had to wait about 16 days to get into our system, where as in the course of just a few months that number came down to 10 days. Which is a dramatic increase... because they are depressed, and they can’t get out of bed and work every day, or they’re addicted to alcohol and drugs, and they decided they want to change and they want help. I got into healthcare because of my interest in helping people and knowing that they are going to get better services, or may have access to services that they couldn’t have is incredibly meaningful to me. By delivering more service, by providing that service in a more consistent way we believe that ultimately translates to more lives that are changed and transformed by the services we provide at Centerstone.
CRI transformed data into clinical and administrative intelligence to increase revenue and improve patient care.
Clinicians gather data during patient intake, which then becomes part of the clinical decision support system based on pre-defined business rules.
- Interconnected: CRI’s decision support tools integrate data from numerous systems to provide a comprehensive view of each patient’s situation.
- Intelligent: By analyzing the effectiveness of past treatment patterns, Centerstone’s clinicians will be able to see which treatments have worked best for a given symptom.