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Service assurance for communications
What's the level of churn in your customer base?
In today's market, customer loyalty toward any one communications service provider (CSP) is inconsistent, with little in the way of obstacles to prevent customers from moving from one service provider to another. Customers want uninterrupted coverage, higher call quality and few, if any, dropped or failed calls. With service assurance solutions for communications from IBM, CSPs can manage network performance and improve service quality while reducing costs through process automation and operational efficiencies. As a result, you can deliver a high-quality customer experience to help attract and retain customers.
Optimize network performance
Our solutions can help you take a more proactive approach to service assurance with out-of-the-box support for monitoring service and network equipment. This can improve visibility into your business and operational indicators with near real-time monitoring of events and activity across your business through executive dashboards. Our solutions also help you view all of your different management systems under a single pane of glass to help improve network performance and reduce your overall operations costs. Instead of having to monitor and manage each system separately, you can have one console that looks at them all. And when something goes wrong, you can initiate corrective action from that one console. Using advanced capabilities, you can even model a new service to anticipate its impact on your existing infrastructure and assess how it works with the devices that you've already acquired.
Deliver high quality services
Our service assurance solutions are designed to help CSPs more effectively manage next-generation network (NGN) technologies, driving improved service quality while reducing costs through process automation and operational efficiencies. The solutions can help you:
- Improve quality of service and reduce customer churn with end-to-end visibility of services across multiple networks, vendors and technology domains.
- Optimize asset usage by monitoring virtually all network and IT assets, including data center operations, mobile base station utilization and network node capacity.
- Automate and streamline event management processes to help accelerate growth.
- Drive open standards adoption in complex operations support systems to help reduce costs and risks.
- Continuously monitor, optimize and drive network performance and service quality to optimize the customer experience and infrastructure investment.
- Proactively deliver on customer quality expectations through advanced management of network faults and events.
- Better manage network events by prioritizing service repairs to maintain consistent services.
Technology that delivers service assurance innovation
The service assurance solutions can include:
- IBM® Tivoli® Netcool®—proactively detect developing problems with business applications, services, network infrastructure and processes before they impact customers and revenue, and help assure optimal service quality, network performance and customer experience.
- Tivoli Asset Management—enable effective management of the IT asset life cycle to help lower cost, mitigate license compliance risk and better align IT with business goals.
- Tivoli Carrier VoIP Manager—utilize your existing Tivoli Netcool investments to enable real time, historical and service management of your carrier Voice over Internet Protocol (VoIP) environment.
- Tivoli Netcool software for triple play services—gain a comprehensive, transparent view of infrastructure and next-generation services, including voice over IP (VoIP), video on demand (VoD) and IP television (IPTV).