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Date: 9-10th September 2014

Location: Business Design Centre, London

Background: Europe’s Customer Festival is a unique multi-sector conference where all aspects of the customer journey are discussed. From omni-channel strategies, to customer analytics, from personalised customer engagement to immersive customer experience – you’ll find it all here.


Date: 16th September 2014

Location: IBM Southbank Client Centre, Flemming room

Background: The IBM Digital Transformation for Travel and Transport event at London on September 16th is all about the customer journey. You won’t want to miss the networking opportunities, the industry-leading vision, and best practices and solution updates at the event. The event presents a unique opportunity to set the passenger agenda. Industry speakers will cover how technology drives value through innovation and how it is transforming the Digital Customer experience.

In fact, there’s going to be something for everyone. You will hear the latest innovations and industry news from the travel and transport industry including:


Date: 23rd September 2014

Location: The Lowry Arts Centre, Salford Quays, Manchester, M50 3AZ

Background: Come and hear how technology is transforming almost every aspect of the retail industry, and the trends that you should be focusing on to drive the best in retail innovation to capture new opportunities for growth.


Date: 24th September 2014

Location: The Hospital Club, London

Background: At the second in the series of collaborative executive workshops, we’ll be exploring how to build a digital strategy to drive business growth. Whether you’re just starting out, need to adjust your course or already have ideas to test, jump on board to share stories, knowledge and challenges with your peers across industries – and air those big questions you’ve always been afraid to ask.


Date: 25th September 2014

Location: The Village Hall, Shoreditch Works

Background: At the UKI Mobile Enterprise Summit you will hear from industry experts on what is shaping the future of mobile engagement, and learn more about winning the app wars with a mobile strategy that is future-ready.

The use of mobile devices by consumers and employees continues to grow at an incredible rate, with more mobile contracts than citizens in the UK. With new innovations such as wearable devices, and ever increasing expectations for exceptional user experiences, how can you respond to the conflicting pressures of speed, quality, and economy?


Date: 5th November 2014

Location: Twickenham Stadium, London

Background: Come along to the Marketing & Customer Experience track at IBM BusinessConnect and through a series of interactive panels, interviews and breakout sessions, you'll have the chance to network with other marketing and digital leaders, share experiences and find out the next step on your journey to personalised customer engagement. We look forward to seeing you there!