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Smarter Government

From the local town council to
international collaborations, new
ways of working are underway.

US Army changes the way it communicates

IBM and EIM solution helps take soldiers out of the line of fire

The Need:
Historically, Army personnel in three-to-four vehicle convoys were used to transport printed forms to and from operating bases in combat areas, such as in Afghanistan -- which was dangerous, slow, labor-intensive and costly. The Army has more than 100,000 different forms, used by about 1.4 million Army personnel worldwide.

The Solution:
For the very first time, the US Army will have a single, centralised format for electronic documents based on open standards. Using this new solution from IBM and Enterprise Information Management (EIM), the Army is expected to dramatically improve the efficiency, safety and speed of Army personnel in the field. Thousands of orders are processed daily, from troop movements to supply orders. Now an order can be processed in one-third less time, from a PC, routing it to an officer who can approve it immediately with a digitally secure signature.

What makes it smarter:

“We hope to see this offering embraced throughout the Army and greater Department of Defense, both as a means to save our client's money and protect our soldiers in the field." — Susan Schleigh, President, EIM Federal Division

City problem: asset management pinpoints problems. Using an IBM asset management solution, the city wastewater department of Corpus Christi, Texas, discovered that nearly a third of the department's effort was spent resolving problems at just 1.4% of customer sites, indicating the need for a focused plan for those customers.


By virtualising a total of 80 physical servers to a handful of IBM System x servers, we are helping to cut energy consumption and carbon emissions, as well as significantly reducing the amount of hardware we need to buy, run and untimately dispose of. - John Thomas, ICT Operational Services Manager.

Finnish Defense Forces

Winning the battle for closer cooperation between service branches

“The solution we are developing with IBM will give us the flexibility and resource efficiency our military needs to adapt to a more dynamic and uncertain world.” – Mika Hyytiainen, CIS Chief Architect, Finnish Defence Forces

Business challenge
Like many militaries, the Finnish Defence Forces (FDF) faces the challenge of managing and adapting to increasingly dynamic and complex situations with limited resources. The FDF realised that closer coordination between its own service branches and with those of other nations was essential, but deeply entrenched silos in its command, control, communications and computing (C4) systems presented a major barrier.

The FDF teamed with IBM to create an SOA-based service hub that enables all branches to share common C4 applications and – by enabling the dynamic reuse of services – allows the FDF to get new applications out to the field in a fraction of the time. The SOA framework also helps the FDF to bind its operations more closely with other nations’ forces.

What makes it smarter: