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Smarter Government

From the local town council to
international collaborations, new
ways of working are underway

Local government

Alameda County Social Services: analytics provide a 360° view, reducing costs, response time and fraud

Food stamps. Foster care placements. Welfare-to-work. Refugee assistance. These are just a few of the services and resources that Alameda County Social Services Agency (SSA) (US) provides to some 11 percent of the County population.

IBM helped the agency implement a new analytics system, up and running in less than six months, that gives caseworkers a consolidated view of all of the benefits a client is receiving across six different programs. By coordinating information across programs, the agency can identify gaps and direct funding and resources where they are most needed. It can detect fraud and abuse, potentially saving millions of dollars.

City problem: asset management pinpoints problems. Using an IBM asset management solution, the city wastewater department of Corpus Christi, Texas, discovered that nearly a third of the department's effort was spent resolving problems at just 1.4% of customer sites, indicating the need for a focused plan for those customers.


Dubuque--Smarter City: Watch the video.

Sustainable government

Dubuque, Iowa becomes model for sustainability in smaller communities, starting with water consumption

IBM and Dubuque (US) are partnering in to create an international model of sustainability for communities of 200,000 and under, where over 40 percent of the U.S. population resides. The first two projects will focus on helping the citizens understand their energy consumption and water management. According to surveys, 30 percent of Dubuque’s households have water leaks and this system will allow consumers and the city to identify waste and promote changed behavior which will translate into better utilization and energy savings.


Transnational government

Poland: wireless access to data allows seamless management of borders with reduced processing time and errors

In 2007, Poland joined the Schengen Zone, a group of 25 European countries that have abolished all border controls between themselves. Previously, all vehicles and travelers had been checked at the border. To meet the new zone requirements Poland needed an infrastructure that could provide some 6,500 police officers nationwide with mobile access to a wide array of databases, including police, judicial and immigration systems, the Schengen Zone visa and information system and the registry of vehicles and drivers.

When an officer stops a car or investigates an accident, the process that used to take an hour now unfolds in seconds, as vital information about a vehicle, license plate or individual flashes across the officer's mobile device screen. Not only is waiting time reduced during difficult situations, the system practically eliminates errors.

“Similar solutions have been implemented—but nowhere is it such an integrated system, operating nationwide and connected to all the databases needed in police work,” says Marcin Figiel, IBM’s public sector manager in Poland.

Poland's map.

Smarter Planet Leadership series

Smarter Planet Leadership series

Organizations of all sizes are transforming the way the world works. Read four stories (US).