Billing and customer care for telecommunications
Improve customer retention and billing operations
Whether managing billing for telecommunications, wireless, cable, VoIP or any other communications services, carriers must have a billing and customer care solution that is available in real-time across multiple touch points. The billing and customer care solution for telecommunications from IBM can help you better serve prepaid and postpaid voice, video, data and content subscribers; enhance customer interactions; and evolve your systems to support the deployment of new technologies and services, while minimizing total cost of ownership.
Revitalize your customer support systems
Our billing and customer care solution is not just about technology—it can help you gather information to assemble a customer's master data record for your CRM system. The solution also helps connect the billing and CRM systems so they share customer information, and integrate it with financial and other business systems across the enterprise. The solution is then able to apply analytics to this information to build more intelligence into your customer-facing systems and put the information customer care representatives need at their fingertips.
Transform your billing and care from cost center to profit driver
Our billing and customer care solution is designed to help enhance customer service, allowing your business to:
Optimize IT for business performance
Our billing and customer care solution integrates islands of applications, processes and information, delivering an IT environment that's optimized for flexibility and resilience. The solution offers: