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If our processes can become more predictive, agile and collaborative, we can increase our business productivity

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Employees work over 90,000 hours in their lifetime; small improvements in productivity management result in long-term benefits. Agile business have 29% higher earnings per share.

Productivity Management

If today is an average workday, you could lose about an hour of time trying to get something done.

But you won't be able to accomplish the task because you can't find the right information, access the right tool or reach the right person due to inefficient processes. Employees spend 25% of their time just looking for information. Every week, 42% of people use the wrong information to make decisions, requiring rework. And with the economic downturn, there is an even greater urgency to improving the way businesses manage productivity.

Yet, you probably work smarter today than you did a few years ago-or even last year. Technology has the potential to significantly increase productivity management as well as reduce costs. The rise in globalisation has opened access to new talent, expertise and resources that have energise businesses...in fact, two thirds of workers are now located in growth markets. Social networking capabilities allow us to tap into partner and customer thinking. And people increasingly have "anytime, anywhere" access to their applications, information and resources.

Employees are ready, they know their jobs and have valuable ideas...it's the processes that haven't kept up. organisations and businesses around the world are recognising that they need to reinvent their infrastructures and processes to allow their people to collaborate with each other, their customers and their partners; to foster creativity and problem-solving and to enable the very act of enterprise. If we can create businesses as smart as our employees, we can make more informed decisions, leverage deeper relationships and develop more connected, agile and effective processes.


 

Chart and graphic: Productivity Confidence Index (PCI) as of march 2009. The i4cp Productivity Confidence Index (PCI) keeps  tabs on workfoce productivity forecasts 
among organisations.  It is based on whether companies believe employee productivity will rise, fall, or stay the same over the next six months. 53% say productivity will increase. 32,2% believe it will stay the same. 14,8% believe it will decrease. Hi-tech/Telecom 3,2. Construction 6,4. Consumer goods 8,3. Retail 13,6. Entertainment/Hospitality 14,0%. Nonprofit 14,7%. Manufacturing 15,4%. Consulting 18,5. Other/Not specified 19,5. Distribution 21,4. Education 22,2. Financial services/Banking 26,1. Transportation 28,3. Pharma/Biotech/Medical device 29,3. Energy/Utilities 32,0. Business services 32,0. Food products 40,0. Hospital/Healthcare/Insurance 43,5. Government -25,0. All respondents 20,2. Figure 2 - PCI scores by industry with a minimum of five organizations responding. http://www.i4cp.com/pci.

 

These organisations are getting smarter about managing productivity

Productivity management helps these three organizations work smarter.

Connecting people to drive productivity
Celina Insurance, a U.S. multi-line property and casualty insurance firm, uses online collaboration tools like "chat" to connect its independent insurance agents and underwriters, reducing policy turnaround time from weeks to days.

The Salvation Army implemented a Web-based collaboration infrastructure across 118 countries that connects volunteers, supplies and relief coordination activities. This has helped response time in a number of emergency situations, such as terrorist attacks, flooding, and earthquakes by facilitating donations and coordinating relief efforts.

Productivity management helps these three organizations work smarter.

Flexing a supply chain
Yansha (US), a regional Chinese retailer of upscale brands, deployed a first-of-its-kind SOA-based supply chain platform from IBM for its employees and 1,800 suppliers. They can get a real time performance view into their supply chain...and lead times improved from 2.5 days to 4.5 hours.

Working in real time
Danone, the world's leading maker of fresh dairy products, can now react dynamically to key market changes. Danone's planners work smarter making real time adjustments that are interconnected to the production process and improved critical key performance indicators from days to hours.


 

Collaboration is at the center of productivity management.

You need to open your business to the world
Collaborate with partners. Get insights from suppliers anywhere.

How productive will we be in the future?

  • Within six years, workers will collaborate 80% of their time
  • Work will flow seamlessly, fluidly, across fully connected and visible processes
  • Work increasingly will involve external partners
  • Agility will become a key performance metric
  • Pro-active processes will be strengthened with predictive capabilities
  • Work will not be centered on an organisation but on a community of people
  • Batch processing will be forgotten; real time will be the norm
Contact IBM. We're here to help.