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Smarter communications

Communication providers do more than provide a dial tone. They connect and enable business. Here's how they can be smarter.

Billing and customer care for telecommunications

The challenge

Improve customer retention and billing operations

Whether managing billing for telecommunications, wireless, cable, VoIP or any other communications services, carriers must have a billing and customer care solution that is available in real-time across multiple touch points. The billing and customer care solution for telecommunications from IBM can help you better serve prepaid and postpaid voice, video, data and content subscribers; enhance customer interactions; and evolve your systems to support the deployment of new technologies and services, while minimizing total cost of ownership.

 


The solution

Revitalize your customer support systems

Our billing and customer care solution is not just about technology—it can help you gather information to assemble a customer's master data record for your CRM system. The solution also helps connect the billing and CRM systems so they share customer information, and integrate it with financial and other business systems across the enterprise. The solution is then able to apply analytics to this information to build more intelligence into your customer-facing systems and put the information customer care representatives need at their fingertips.

 


The benefits

Transform your billing and care from cost center to profit driver

Our billing and customer care solution is designed to help enhance customer service, allowing your business to:

 


The specifics

Optimize IT for business performance

Our billing and customer care solution integrates islands of applications, processes and information, delivering an IT environment that's optimized for flexibility and resilience. The solution offers: