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Billing and customer care for telecommunications
Improve customer retention and billing operations
Whether managing billing for telecommunications, wireless, cable, VoIP or any other communications services, carriers must have a billing and customer care solution that is available in real-time across multiple touch points. The billing and customer care solution for telecommunications from IBM can help you better serve prepaid and postpaid voice, video, data and content subscribers; enhance customer interactions; and evolve your systems to support the deployment of new technologies and services, while minimizing total cost of ownership.
Revitalize your customer support systems
Our billing and customer care solution is not just about technology—it can help you gather information to assemble a customer's master data record for your CRM system. The solution also helps connect the billing and CRM systems so they share customer information, and integrate it with financial and other business systems across the enterprise. The solution is then able to apply analytics to this information to build more intelligence into your customer-facing systems and put the information customer care representatives need at their fingertips.
Transform your billing and care from cost center to profit driver
Our billing and customer care solution is designed to help enhance customer service, allowing your business to:
- Improve tracking and collection of outstanding balances and revenue assurance in prepaid, postpaid and converged environments.
- Quickly introduce new services and pricing plans to improve competitiveness and increase the average revenue per user.
- Analyze customer behavior and improve business processes to deliver the right products, services and support at the right time.
- Enhance the customer experience across all services, business models and channels, driving higher customer retention.
- Increase business flexibility with agile and efficient business models that can quickly react to opportunities.
- Consolidate systems rather than having to rely on multiple, disparate applications.
Optimize IT for business performance
Our billing and customer care solution integrates islands of applications, processes and information, delivering an IT environment that's optimized for flexibility and resilience. The solution offers:
- A common platform to re-use and unify existing assets.
- Policy-based orchestration to help:
- Automate and execute customized best practices in a consistent and error-free manner.
- Consolidate hardware assets.
- Autonomic provisioning tools to help:
- Increase resource utilization.
- Deploy resources dynamically.
- Raise service delivery levels.
- Enhanced information integration to:
- Integrate structured and unstructured data, providing virtual real-time read/write access.
- Effectively place data with caching and replication.
- Leverage standard query language and XML standards to capitalize on search and data mining tools, and manage and exchange metadata.