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Smarter Government

From the local town council to
international collaborations, new
ways of working are underway

Local government

Alameda County Social Services: analytics provide a 360° view, reducing costs, response time and fraud

Food stamps. Foster care placements. Welfare-to-work. Refugee assistance. These are just a few of the services and resources that Alameda County Social Services Agency (SSA) (US) provides to some 11 percent of the County population.

IBM helped the agency implement a new analytics system, up and running in less than six months, that gives caseworkers a consolidated view of all of the benefits a client is receiving across six different programs. By coordinating information across programs, the agency can identify gaps and direct funding and resources where they are most needed. It can detect fraud and abuse, potentially saving millions of dollars.

City problem: asset management pinpoints problems. Using an IBM asset management solution, the city wastewater department of Corpus Christi, Texas, discovered that nearly a third of the department's effort was spent resolving problems at just 1.4% of customer sites, indicating the need for a focused plan for those customers.


By virtualising a total of 80 physical servers to a handful of IBM System x servers, we are helping to cut energy consumption and carbon emissions, as well as significantly reducing the amount of hardware we need to buy, run and untimately dispose of. - John Thomas, ICT Operational Services Manager.

Green government

Flintshire County Council: with virtualization, agency cuts IT energy consumption

The county of Flintshire in Northeast Wales offers some 750 distinct public services to a population of 150,000 citizens. They have been engaged in green initiatives for years, focused on improving the measurement, management and control of energy consumption across all of their facilities which include 92 schools and six leisure centers. The broad set of ICT services they offer continues to expand but they want reduce their IT energy consumption by 20 percent over the next three years. They are gaining significant energy savings through server virtualization working with IBM premier Business Partner REAL solutions.

They will actively manage the servers, throttling back and shutting down processing cores or even entire servers as workloads fall; free air cooling (bringing air in from the outside) is used in the data centres; and they plan to roll out more detailed energy monitoring to comply with the United Kingdom's Carbon Reduction Commitment that comes into effect in 2010.


Transnational government

Poland: wireless access to data allows seamless management of borders with reduced processing time and errors

In 200, Poland joined the Schengen Zone, a group of 25 European countries that have abolished all border controls between themselves. Previously, all vehicles and travelers had been checked at the border. To meet the new zone requirements Poland needed an infrastructure that could provide some 6,500 police officers nationwide with mobile access to a wide array of databases, including police, judicial and immigration systems, the Schengen Zone visa and information system and the registry of vehicles and drivers.

When an officer stops a car or investigates an accident, the process that used to take an hour now unfolds in seconds, as vital information about a vehicle, license plate or individual flashes across the officer's mobile device screen. Not only is waiting time reduced during difficult situations, the system practically eliminates errors.

“Similar solutions have been implemented—but nowhere is it such an integrated system, operating nationwide and connected to all the databases needed in police work,” says Marcin Figiel, IBM’s public sector manager in Poland.

Poland's map.