General contact information

General inquiries

Tel: +58-212-908-8111


Tel: 0800-100-5000


IBM de Venezuela S.A.
Edificio IBM
Avda. Ernesto Blohm
Caracas, Venezuela


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
IBM Hardware Support and Software Support
(Operating Systems, WebSphere, Information Management, Tivoli, & Rational)
Toll: 58-212-908-8811
Toll free: 0800-100-4885

IBM Lotus Software Support
Toll: 800-100-2090(spanish)2

IBM System X Hardware Support
0800-100-4885 option 1-1

Lenovo Support for personal computers
( thinkpad & thinkcentre )*Applies only for machines under warranty.
Toll free: 0800-100-20111

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

1coverage 08-19X5
2English only during off shift hours