Taiwan

General contact information

General inquiries

Tel: +886-2-8723-8888
www.ibm.com/tw/zh/

Address

IBM Taiwan Corporation
3F, No.7
Shong-Ren Rd.
Taipei
Taiwan
Republic of China

Support

Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

• Open Service Request

System z, System p, iSeries, System x
Tel: 886-2-2176-9165

IBM PC
Tel: 0800-000-700

ThinkPad
Tel: 0800-000-700

Lotus Support
Tel: 0800-823-123 Ext. 5004 Option 2³

Rational Support
Toll Free: 0080-161-1434

ESR
Tel: 0080-161-1256

FileNet Support
00801.861.035

IBM Cognos Software Support
Toll Free: 00801-611190
Toll: +61-2-9407-9851

IBM Software Support
(AIX, Linux, OS400, MVS, z/OS, OS390, VSE, VM, Information Management, Ascential, Tivoli, Security Systems and WebSphere)
Tel: 0800-016-888 Option 2, 4³

AppScan Family
Tel: 0800-016-888 Option 2, 4³

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

¹Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes: http://www.usa.att.com/traveler/index.jsp
²Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.
³Hotline