General contact information


General inquiries

Tel: +886-2-8723-8888
www.ibm.com/tw-zh/

Address
IBM Taiwan Corporation
3F, No.7
Shong-Ren Rd.
Taipei
Taiwan
Republic of China
 

1 Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes: http://www.usa.att.com/traveler/index.jsp
2 Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.
3 Hotline

Support


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
  System z, System p, iSeries, System x
Tel: 886-2-2176-9165

IBM PC
Tel: 0800-000-700

ThinkPad
Tel: 0800-000-700

Lotus Support
Tel: 0800-823-123 Ext. 5004 Option 2 3

Rational Support
Toll Free: 0080-161-1434

ESR
Tel: 0080-161-1256

Daeja & FileNet Support
00801.861.035

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll Free: 00801-611190
Toll: +61-2-9407-9851

IBM Software Support
(AIX, Linux, OS400, MVS, z/OS, OS390, VSE, VM, Information Management, Ascential, Tivoli, Security Systems and WebSphere)
Tel : 0800-016-888 Option 2, 4 3
Tel : 886-2-87238888, Option 2, 4

AppScan Family
Tel: 0800-016-888 Option 2, 4 3
 

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.