General contact information
General inquiries
Tel: +886-2-8723-8888
E-mail: ibmtwn@tw.ibm.com
www.ibm.com/tw/zh/
Address
IBM Taiwan Corporation
3F, No.7
Shong-Ren Rd.
Taipei
Taiwan
Republic of China
Support
Technical Support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
System z, System p, iSeries, System x
Tel: 886-2-2173-1500
z/OS, OS390, VSE, VM
Tel: 0800-016-888 Option 2, 4
IBM PC
Tel: 0800-000-700
ThinkPad
Tel: 0800-000-700
WorkPad
Tel: 0800-000-700
Informix Software Support
Prime Shift 0800-016-888 Option 2, 4
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2)1,2
Lotus Support
Tel: 0800-823-123 Ext. 5004 Option 23
Rational Support
Toll Free: 0080-161-1434
Tivoli Support
Tel: 0080-161-14093
Tel: 0800-016-888 Option 2, 43
AIX, Linux, OS400, MVS, VSE Support
Tel: 0800-016-888 Option 2, 43
IBM Software Support
(Information Management and WebSphere)
Tel: 0800-016-888 Option 2, 4
ESR
Tel: 0080-161-1256
Ascential
Toll Free: 0800-016-888 Option 2,4
FileNet Support
00801.861.035
IBM Cognos Software Support
Toll Free: 00801-611190
Toll: +61-2-9407-9851
Customer support
Contracts, orders status, delivery, inventory, invoices and payments.
1Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes: http://www.usa.att.com/traveler/index.jsp
2Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.
3Hotline