Philippines

General contact information


General inquiries

Tel: +63-2-995-2426 ( 995-2 IBM )1
E-mail: direct@ph.ibm.com
www.ibm.com/ph/en/

Address

IBM Building
2nd-4th Floors IBM Plaza
8 Eastwood Avenue
Eastwood City Cyberpark
E. Rodriguez - Jr. Avenue
1110 Libis - Quezon City
Philippines

Support


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

IT Services
Tel: +632 9958420 / 180089086553 or 180014410791 / 1800- 111- 00- 711
Outside Philippines: +603- 8686 6805 / +603- 8315 6805

Lotus (Fillcom)
Tel: 1027-1800-650-7304

Lotus (PLDT)
Tel: 1800-1651-0191

Rational Support
Toll Free: 800-4260-0001
Toll: +61-2-93549427

IBM Operating Systems, Tivoli, & Security Systems
Tel: +632 9958420 / 180089086553 or 180014410791 / 1800- 111- 00- 711
Outside Philippines: +603- 8686 6805 / +603- 8315 6805

PC
Toll Free: 1800 14410719 (PLDT) / 1800 89086454 (Globe) ; Option 1

Informix Software Support
Prime Shift: 1 800 1651 0093
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2)2,3

Information Management, Inphosphere, Security Software and WebSphere
Toll Free: 1800-1441-0791
Toll Free: 1800-111-00-711

Daeja & FileNet Support
800.1862.0003

IBM Cognos Software Support
Toll: +61-2-9407-9841

IBM DMS Softek Support
Toll Free: 00-800-6676-3835

AppScan Family
Tel: +63-2-995-8420


Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

1General Information
2Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes: http://www.usa.att.com/traveler/index.jsp
3Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.