General contact information
General inquiries
Tel: +63-2-995-2426 ( 995-2 IBM )1
E-mail: direct@ph.ibm.com
www.ibm.com/ph/en/
Address
IBM Building
2nd-4th Floors IBM Plaza
8 Eastwood Avenue
Eastwood City Cyberpark
E. Rodriguez - Jr. Avenue
1110 Libis - Quezon City
Philippines
Support
Technical Support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
IT Services
Tel: 1800-1888-1426
Lotus (Fillcom)
Tel: 1027-1800-650-7304
Lotus (PLDT)
Tel: 1800-1651-0191
Rational Support
Toll Free: 800-4260-0001
Toll: +61-2-93549427
InfoSphere Support
Toll Free: 1800-1888-1426
Toll Free: 1800-111-00-711
RS/6000
Tel: +63-2-995-8420
Tivoli Support
Tel: +63-2-995-8420
VM, VSE, OS/390
Tel: +63-2-995-8420
AS/400
Tel: +63-2-995-8420
PC
Tel: +63-2-995-8420
Informix Software Support
Prime Shift: 1 800 1651 0093
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2)2,3
Information Management and WebSphere
Tel: 1800 1888 1426
FileNet Support
800.1862.0003
IBM Cognos Software Support
Toll: +61-2-9407-9851
IBM DMS Softek Support
Toll Free: 00-800-6676-3835
Customer support
Contracts, orders status, delivery, inventory, invoices and payments.
1General Information
2Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes: http://www.usa.att.com/traveler/index.jsp
3Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.