General contact information

General inquiries

Tel: +63-2-995-2426 ( 995-2 IBM )1


IBM Building
2nd-4th Floors IBM Plaza
8 Eastwood Avenue
Eastwood City Cyberpark
E. Rodriguez - Jr. Avenue
1110 Libis - Quezon City


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
IT Services
Tel: 1800-1441-0791

Lotus (Fillcom)
Tel: 1027-1800-650-7304

Lotus (PLDT)
Tel: 1800-1651-0191

Rational Support
Toll Free: 800-4260-0001
Toll: +61-2-93549427

IBM Operating Systems, Tivoli, & Security Systems
Tel: +63-2-995-8420

Tel: +63-2-995-8420

Informix Software Support
Prime Shift: 1 800 1651 0093
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2)2,3

Information Management, Inphosphere, Security Software and WebSphere
Toll Free: 1800-1441-0791
Toll Free: 1800-111-00-711

Daeja & FileNet Support

IBM Cognos Software Support
Toll: +61-2-9407-9841

IBM DMS Softek Support
Toll Free: 00-800-6676-3835

AppScan Family
Tel: +63-2-995-8420

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

1General Information
2Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes:
3Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.