General contact information


General inquiries

Tel: +52-55-5270-3000
E-mail: contacte@mx1.ibm.com
www.ibm.com/mx-es/

Shopping
Tel: 1 800 300 0426

Address
IBM de México S.A.
Alfonso Nápoles Gandara 3111
Col. Parque corporativo de Peña Blanca
C.P. 01210
México D.F.
 

1 English only during off shift hours
2 coverage 08-19X5

Support


Technical support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
  IBM Hardware Support and Software Support
(Operating Systems, WebSphere, Information Management including Cognos, Tivoli, & Rational)
International: 52-55-5270-5900 (spanish) 1
Mexico City: 5270-5900
Country Toll Free outside Mexico City: 01-800-0032500
Hardware: Option 1
Software: Option 2

IBM Lotus Software Support
International: 52-55-5270-5899 (spanish) 1
Mexico City: 5270-5899
Country Toll Free outside Mexico City: 01-800-710-5817 (spanish) 1

System x servers support
International: 52-55-5270-5900 (spanish) 1
Mexico City: 5270-5900
Country Toll Free outside Mexico City: 01-800-0032500
Hardware: Option 1
IBM Servers: Option 3
System x Serrvers: Option 2

Lenovo Support for personal computers
( thinkpad & thinkcentre )*Applies only for machines under warranty.
Toll free: 001-866-434-2080 2
 

Customer support

Contracts, order status, delivery, inventory, invoices and payments.