Mexico

General contact information

General inquiries

Tel: +52-55-5270-3000
E-mail: contacte@mx1.ibm.com
www.ibm.com/mx/es/

Shopping

Tel: 1 800 300 0426

Address

IBM de México S.A.
Alfonso Nápoles Gandara 3111
Col. Parque corporativo de Peña Blanca
C.P. 01210
México D.F.

Support

Technical support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

IBM Hardware Support and Software Support
(Operating Systems, WebSphere, Information Management including Cognos, Tivoli, & Rational)
International: 52-55-5270-5900 (spanish)1
Mexico City: 5270-5900
Country Toll Free outside Mexico City:  01-800-0032500
         Hardware: Option 1
         Software: Option 2

IBM Lotus Software Support
International: 52-55-5270-5899 (spanish)1
Mexico City: 5270-5899
Country Toll Free outside Mexico City: 01-800-710-5817 (spanish)1

System x servers support
International: 52-55-5270-5900 (spanish)1
Mexico City: 5270-5900
Country Toll Free outside Mexico City: 01-800-0032500
          Hardware: Option 1
          IBM Servers: Option 3
          System x Serrvers: Option 2

Lenovo Support for personal computers
( thinkpad & thinkcentre )*Applies only for machines under warranty.
Toll free: 001-866-434-20802

Customer support

Contracts, order status, delivery, inventory, invoices and payments.

1English only during off shift hours
2coverage 08-19X5