General contact information
General inquiries
Tel: +52-55-5270-3000
E-mail: contacte@mx1.ibm.com
www.ibm.com/mx/es/
Shopping
Tel: 1 800 300 0426
Address
IBM de México S.A.
Alfonso Nápoles Gandara 3111
Col. Parque corporativo de Peña Blanca
C.P. 01210
México D.F.
Support
Technical support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
IBM Hardware Support and Software Support
(Operating Systems, WebSphere, Information Management including Cognos, Tivoli, & Rational)
Toll: 52-55-5270-5900 op 1
Toll free: 01-800-0032500
IBM Lotus Software Support
Toll free: Mexico City: 5270-5899(spanish)1
Toll free: Outside Mexico City: 01-800 710-5817 (spanish)1
Lenovo Support for personal computers
( thinkpad & thinkcentre )*Applies only for machines under warranty.
Toll free: 001-866-434-20802
Customer support
Contracts, order status, delivery, inventory, invoices and payments.
- Tel: 001-877-426-6006
1English only during off shift hours
2coverage 08-19X5