Indonesia

General contact information

General inquiries

Tel: +62-021-2992-50001
Fax: +62-21-2992 5001
E-mail: direct@id.ibm.com
www.ibm.com/id/en/

Address

IBM Indonesia Head Office
PT IBM Indonesia
The Plaza Office Tower
Jl. MH Thamrin Kav 28-30
Jakarta 10350
Indonesia

Support

Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
Lotus Support
Tel: 001-803-65-6604

Rational Support
Toll Free: 001-803-61762

Ascential
Toll Free:1-800-1403-555
Toll: 00-1803-0161-484

IT Services
Tel: +62-21- 2992 5555
Tel: 0 800 1403 555

S/390
Tel: +62-21- 2992 5555
Tel: 0 800 1403 555

AS/400
Tel: +62-21- 2992 5555
Tel: 0 800 1403 555

RS/6000
Tel: +62-21- 2992 5555
Tel: 0 800 1403 555

PC
Tel: 021-251-2955
Tel: 0 8001403555 Ext. 4427

Tivoli & Security Systems
Tel: 001 803 61534

DB2 and WebSphere
Tel: 0800 140 3555

Informix Software Support
Prime Shift 800-1403-555 or 00-1803-0161-484
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2)3,4

FileNet Support
803.65.7415

IBM Cognos Software Support
Toll: +61-2-9407-9841

Appscan Family
Tel: 001 803 61534

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

1General Information
2Product Information
3Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes: http://www.usa.att.com/traveler/index.jsp
4Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.