General contact information
General inquiries
Tel: +62-21-251-29221
Fax: +62-21-251-29331
+62-21-252-12332
E-mail: direct@id.ibm.com
www.ibm.com/id/en/
Address
IBM Indonesia Head Office
IBM Landmark Building, Tower A,
Jalan Jenderal Sudirman kav. 1
Jend. Sudirman No. 1
Jakarta 12910
Indonesia
Support
Technical Support
Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
Lotus Support
Tel: 001-803-65-6604
Rational Support
Toll Free: 001-803-61762
Ascential
Toll Free:1-800-1403-555
Toll: 00-1803-0161-484
IT Services
Tel: 0 8001403555
S/390
Tel: 021-251-2955
AS/400
Tel: 021-251-2955
Tel: 021-251-2922 Ext. 4427
RS/6000
Tel: 021-251-2955
Tel: 0 8001403555 Ext. 4427
PC
Tel: 021-251-2955
Tel: 0 8001403555 Ext. 4427
Tivoli Support
Tel: 001 803 61534
DB2 and WebSphere
Tel: 0800 140 3555
Informix Software Support
Prime Shift 800-1403-555 or 00-1803-0161-484
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2)3,4
FileNet Support
803.65.7415
IBM Cognos Software Support
Toll: +61-2-9407-9851
Customer support
Contracts, orders status, delivery, inventory, invoices and payments.
1General Information
2Product Information
3Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes: http://www.usa.att.com/traveler/index.jsp
4Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.