General contact information

General inquiries

Tel: +62-021-2992-50001
Fax: +62-21-2992 5001


IBM Indonesia Head Office
PT IBM Indonesia
The Plaza Office Tower
Jl. MH Thamrin Kav 28-30
Jakarta 10350


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

Lotus Support
Tel: 001-803-65-6604

Rational Support
Toll Free: 001-803-61762

IBM Software - Operating Systems (z/OS, RS/6000, AS/400), WebSpere, DB2, Ascential, Informix, IT Services)
Tel: +62-21- 2992 5555
Tel: 1-803-422-291

Daeja & FileNet Support
Tel: 001-803-65-7415

Tel: 021-251-2955
Tel: 0 8001403555 Ext. 4427

Tivoli & Security Systems
Tel: 001 803 61534

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll: +61-2-9407-9841

Appscan Family
Tel: 001 803 61534

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

1General Information
2Product Information
3Note 1: Please refer to the AT&T Direct web site for current AT&T Direct codes:
4Note 2: This is a US toll free number. Please dial the current AT&T Direct code (Note 1) then the given number.