France

General contact information

General inquiries

Tel: +33-238-557-777
0810-835-426
Fax: +33-238-861-727
E-mail: frmail@uk.ibm.com
www.ibm.com/fr/fr/

Shopping

Tel: 0810-260-810

Address

IBM France
Centre Relations Clients
110 boulevard de la Salle
F-45760 Boigny-sur-Bionne
France

Support

Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

• Open Service Request

Hardware Support
Tel: +33 238 557 750

IBM Software Support
(Operating Systems, WebSphere, Information Management, Cognos, SPSS, Lotus, Tivoli, & Rational)
Tel: +33 238 557 752

Software Support: Fee based - IBM PC Products
Tel: +33 238 557 450¹

Software Support: Fee based - System x ServicePac (180 day support, IBM Director, Remote Technical Support)
Tel: +33 238 557 031

IBM U2 Software Support
Toll: +33 (0) 1 49 05 78 17
Toll Alt:+44 (0) 208 844 3076+choose option#1

Note:
Starting on January 1, there will be new U2 support phone numbers.
Toll: +44 (0)20-8867-3692
email:u2support@rocketsoftware.com

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

¹30 day up and running support is no longer valid for IBM PC products. 30 day up and running support is valid only for Lenovo products.