Ecuador

General contact information

General inquiries

Tel: +59 32-256-5100 (Quito)
+59 32-256-5101 (Quito)
+59 34 215 8426 (Guayaquil)
E-mail: dialogo@co.ibm.com
www.ibm.com/ec/es/

Shopping

Tel: +59 32 256-5090

Address

IBM del Ecuador C.A.
Diego de Almagro N32-48 y Whimper
Quito
Ecuador

Support

Technical support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

• Open Service Request

IBM Hardware Support and Software Support
(Operating Systems, WebSphere, Information Management, Tivoli, & Rational)
Toll: 593-2-256-5100 Opc.4
Toll free: 1-800-426-911

IBM Lotus Software Support
Toll: 1-978-899-9159 (Spanish)¹
Toll free: AT&T Direct: 1-800-225-528 then dial 800-595-6381¹

System x servers support
Tel: 1-800-426-911

Lenovo Support for personal computers
( thinkpad & thinkcentre )*Applies only for machines under warranty.
Toll free: 1-800-426911 OPCION 4²

Soporte al cliente

Contratos, facturas, estado de pedidos, pagos e inventarios.

¹English only during off shift hours
²coverage 08-19X5