JULY 13, 2010
IBM has been working with our client DBS Bank to identify the cause of the service outage on 5 July 2010.
On the morning of Monday, 5 July 2010, IBM software monitoring tools detected instability in a communications link within the storage system, while the system remained fully functional. A recovery process was undertaken by IBM to address the instability. Unfortunately, a failure to apply the correct procedure inadvertently caused the service outage. Our immediate priority was to ensure that customer data was not in any way compromised while restoring services as quickly as possible. DBS' services were restored the same morning with full data integrity.
IBM has also taken steps to enhance training of our personnel related to current procedures and brought in experts from our global team to provide further assistance. Working with DBS, additional actions are underway to increase the resiliency and redundancy of this part of DBS' infrastructure.
IBM apologises for the inconvenience caused to customers of DBS and POSB during the service outage.
MEDIA CONTACTS:
Karen Yew
Head, Brand & Communications
IBM ASEAN
DID: +65 6418 2866
Mobile: +65 9788 3000
Email: yewwlk@sg.ibm.com
Lynette Cheng
Country Manager, Brand & Communications
IBM Singapore
DID: +65 6418 1526
Mobile: +65 9788 4673
Email: chengly@sg.ibm.com